We've been through support nightmares with SmartTech at Sheldon. Parts take 6-8 weeks to arrive, phone calls and emails go unanswered, and when they do reply (by phone or email) it takes days or even weeks to get a technician who is familiar with the issue. In other words, it takes significant trouble to get to a higher-level support technician at Smart who does something other than read from their canned-answer book. One of the power supplies inside of the 2000i and 3000i mobile Smartboards has gone out on almost all of the units, and of course, this part isn't covered under warranty, and the only place to get one is from SmartTech themselves for $120+. The 600i units have been nothing but trouble also, and it appears that they have gone so far as to cancel that line now.
I think between the front- and rear-projection units, Sheldon owns about 32 Smartboard products, and the only units that we haven't had trouble with are the standalone wall-mounted boards with a separately-purchased projector. Needless to say, we're researching alternatives. -----Original Message----- From: Mark Johnson [mailto:mjohn...@west-bend.k12.ia.us] Sent: Thursday, May 07, 2009 3:19 PM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] Smartboards We just had a mimio demonstration by Travis Wiltgen Tuesday. It was very impressive. We have been using tablets for several years. I think we are going to purchase a few whiteboards of some type for next year. Anybody have any horror stories about any brands/models/ What are some of the best features that I should be looking for? (also brand/model) Mark Johnson West Bend-Mallard Community Schools -----Original Message----- From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Frerichs, Chad Sent: Thursday, May 07, 2009 3:07 PM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] Smartboards We are looking at getting the tablets instead of the full-blown whiteboard. Jeremy seems to like them at Fort Dodge. Chad Frerichs Director Of Technology Okoboji Community Schools Milford, IA 51351 -----Original Message----- From: Jim Kerns [mailto:jke...@spencer.k12.ia.us] Sent: May 07, 2009 1:08 PM To: info-tech@aea8.k12.ia.us Subject: [info-tech] Smartboards FYI, If anyone is looking at Smartboards, a representative from Bradfield's just stopped by here and had some good information. They are one of the authorized dealers for Iowa. Chloe Eidson (309) 676-0404 (800) 747-7453 chl...@bradfields.com www.bradfields.com --- [This E-mail scanned for viruses by Declude Virus on the server aea8.k12.ia.us] --------------------------------------------------------- Archived messages from this list can be found at: http://www.mail-archive.com/info-tech@aea8.k12.ia.us/ --------------------------------------------------------- --- [This E-mail scanned for viruses by Declude Virus on the server aea8.k12.ia.us] --------------------------------------------------------- Archived messages from this list can be found at: http://www.mail-archive.com/info-tech@aea8.k12.ia.us/ --------------------------------------------------------- --- [This E-mail scanned for viruses by Declude Virus on the server aea8.k12.ia.us] --------------------------------------------------------- Archived messages from this list can be found at: http://www.mail-archive.com/info-tech@aea8.k12.ia.us/ --------------------------------------------------------- --- [This E-mail scanned for viruses by Declude Virus on the server aea8.k12.ia.us] --------------------------------------------------------- Archived messages from this list can be found at: http://www.mail-archive.com/info-tech@aea8.k12.ia.us/ ---------------------------------------------------------
