Dave,
Regarding the WhiteList at Comcast, negatory. The first time this happened to me they said they would take me off their list. However, that is not permanent by any means. Taking off the list just means not being blackballed. The very next time they "think" you are a spammer, wham you are back on again.
You might google on comcast RBL sort of thing, you might find some interesting comments here and there.
example: http://www.comcastblacklist.com/?page_id=6 Steve At 01:59 PM 3/25/2008, Dave Hatz wrote:
Steve, Really appreciate the feedback. That is more information than I am getting from Comcast. I have requested again that they release the block. I will keep trying until I get someone to contact me. It would be really great if they would put together some sort of Whitelist or at least put some measures in place that Server Admins can get some results or atleast a live contact person. Again, thanks for the input, it helps. Dave Hatz -----Original Message----- From: Stephen Garrett [mailto:[EMAIL PROTECTED] Sent: Tuesday, March 25, 2008 12:13 PM To: inFusion Support List Subject: Re: [iMS] Comcast is blocking my IP Dave, I have had this happen a couple of times to me, and I can tell you that it does not take a lot of email to trigger their block. It appeared to me the trigger was sending to multiple comcast email addresses at the same connection time. Each time I submitted a request just like yours and was successful. However it is very frustrating dealing with Comcast as everything is in a black box in some country and their is _no one_ to talk to directly. I suggest responding to their message by stating again you are not sending SPAM and ask them to detail exactly what emails they are labeling SPAM. At some point a real person will get involved, but it will take some work. Not exactly helpful I know. I seem to remember a way to configure IMS to only allow sending of small numbers of email on any one connection, but it may take some template modifications to do so? Anyone? Steve At 11:22 AM 3/25/2008, Dave Hatz wrote: >I just found out that Comcast is blocking my email server IP. We have >clients that send out lots of emails, but they are sent to their >customers, no random emails, no spam and our clients follow all the >rules for spam regulations or we shut them down. > >I reguested that Comcast remove the block on my IP address via their >web site at : <a >href="http://www.comcastsupport.com/Forms/NET/blockedprovider.asp"; >target="_blank">http://www.comcastsupport.com/Forms/NET/blockedprovider >.asp</a> >and their reply to my request was : > >Thank you for contacting Comcast Customer Security Assurance. We have >received and reviewed your RBL removal request. > >Below each IP address you submitted in your request, we have included >the result of our research. Please do not reply to this message. > >xx.xx.xxx.xxx > >Your request for IP block removal has been denied for the following reason: > >- The IP submitted has been identified as sending large volumes of spam >into the Comcast network. > >If you have a different IP addresses which you would like considered >for removal from the Comcast blocklist, please submit your request to ><a href="http://www.comcastsupport.com/rbl"; >target="_blank">http://www.comcastsupport.com/rbl</a> > >Sincerely, >Comcast Customer Security Assurance > >So, my question to the list is, has anyone dealt with Comcast so they >don't block your IP? I have tried calling customer service, got no >where, trying several emails, no replies. I was hoping someone on this >list might have a different contact point for me to talk to someone in >their tech department about this problem? > >Any help is greatly appreciated. > >Dave hatz
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