On 10/27/08 2:15 PM, "William W. Fisher" <[EMAIL PROTECTED]> wrote:
> Jeff C. Anderson wrote: >> We are currently running IM 5.0.5 on a MacOSX 10.5.5 server, displaying just >> one map on the same device. Starting a four or five "version updates" ago, >> the map randomly grays out, and displays "Not Connected to the InterMapper >> Server" in the center, along with an audible error alert. Sometimes a >> "reconnection" happens automatically after a minute or so, but more often >> than not, IM Server must be quit and restarted. So far, we cannot identify >> what is causing the problem... > > You may uncover more information in the InterMapper debug log located at: > > /Library/Application Support/InterMapper Settings/InterMapper Logs/ > > Feel free to email this file to [EMAIL PROTECTED] for interpretation. > > Also, you can configure InterMapper to email a crash report when it restarts. > To do this, go to Server Settings -> > E-Mail and enable the "Automatically e-mail InterMapper bug reports." > checkbox. The Crash reports sent to > [EMAIL PROTECTED] are automatically placed in a crash reports queue for > developers here to look at. > > Regards, > > Bill Fisher > Dartware, LLC > Thanks, Bill The debug log contained many, many "data too short" error message entries, but not much information that was very helpful to me. I did turn on the "crash report" option... Jeff A .......................................................... Jeff C. Anderson Technology Director Pella Community School District Pella, IA USA Telephone (School Administration) (641) 628-1111 Telephone (Pella High School) (641) 628-3870 Mobile Telephone (641) 780-0252 Email [EMAIL PROTECTED] [EMAIL PROTECTED] .......................................................... ____________________________________________________________________ List archives: http://www.mail-archive.com/intermapper-talk%40list.dartware.com/ To unsubscribe: send email to: [EMAIL PROTECTED]
