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Johanne: Check your RealSecure license key and make sure your "Maintenance Date" has not expired. Once you have passed this date you are not able to install any XPUs that are more recent than that date and you do not see them in the list of available updates even when you place them in the correct directory. Sinao: You said that you were getting some sort of message regarding a "plug-in". How are you trying to download the XPU - using a browser or using the RealSecure built-in download function? If you are using the built-in function then try your browser and see what result you get (no its not a solution just an experiment). If you are using a browser then it sounds like your browser is trying to find an appropriate plug-in for the ".xpu" filetype or it already has some plugin registered for this filetype and it doesn't know what to do with the XPU because its the wrong format. You could try forcing the browser to save the link content rather than trying to interpret it - hold down "Shift" when you click on the issfile.xpu link and you should get the "Save-as" dialog. Hope this helps -Cameron -----Original Message----- From: Lecompte, Johanne L [mailto:[EMAIL PROTECTED]] Sent: Fri 4/26/2002 3:26 AM To: 'Wilkerson, John W. - Contractor'; Sinao; [EMAIL PROTECTED]; [EMAIL PROTECTED] Cc: Subject: RE: Download XPress Problem I am experiencing the same problem with the Xpress 4.3 release this week. I downloaded the update as I did for the Xpress 4.2 and placed the file in the same location. When I initialized the 4.3 update (in the same manner as 4.2) the program doesn't see the 4.3 update.....only 4.2. Could it be the format or the process used to compress the updates?????? -----Original Message----- From: Wilkerson, John W. - Contractor [mailto:[EMAIL PROTECTED]] Sent: April 24, 2002 7:24 PM To: Sinao; [EMAIL PROTECTED]; [EMAIL PROTECTED] Subject: RE: Download XPress Problem Okay this might be the fix you are looking for... First go to where you installed RealSecure and look for a folder called "Updates". If you don't have a folder in the RealSecure/ISS directory called "Updates", then do a find on your hard drive for "*.xpu". If you are wanting to download, for example, the 4.2 xpu, and you find it on your hard drive, delete it. After deleting it, you should be able to download. >From my experience, it looks like RealSecure sometimes sticks a READ ONLY version in a folder (usually called Updates) and that folder is where RealSecure places the new xpu's and expands them...only it can't because there is already one there and it is read only. Let me know if that fixes it. John W. RCERT-K -----Original Message----- From: Sinao [ mailto:[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ] Sent: Wednesday, April 24, 2002 11:16 AM To: [EMAIL PROTECTED]; [EMAIL PROTECTED] Subject: Re: Download XPress Problem TO UNSUBSCRIBE: email "unsubscribe issforum" in the body of your message to [EMAIL PROTECTED] Contact [EMAIL PROTECTED] for help with any problems! ---------------------------------------------------------------------------- Hi Jim, you are ok, I saw this with anothers PCs, but the actuall problem is other, I can't dowload the file. thanks Ricardo. ----- Original Message ----- From: <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]> Sent: Monday, April 22, 2002 4:06 PM Subject: Re: Download XPress Problem | Ricardo | | This may or may not be pertinent. | | I had a problem when I needed to download an .xpu and sneaker net it to an isolated |box. The file was not being saved with the correct extension. When I attempted to |download and save the .xpu file, it opened a .zip window for the destination. When the file arrived, it was named "filename.xpu.zip". Seems like I had to rename it without the .zip extension and was able to use it. | Jim McFarlen | ----------------------------------- | ---------------------------------- | | Hi, thanks for the your tips, but don't work, and the problem persist. | Bye | Ricardo. | | ----- Original Message ----- | From: "vico gav" <[EMAIL PROTECTED]> | To: "Sinao" <[EMAIL PROTECTED]> | Sent: Saturday, April 13, 2002 12:42 AM | Subject: Re: Download XPress Problem | | | Hi, | | | | Did you try to download....? | | | SecureNet voted best e-Commerce Company http://www.securenet.com.au ********************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept by MIMEsweeper for the presence of computer viruses. www.mimesweeper.com **********************************************************************
