*Please send resumes to vik...@infotechspectrum.com*

*
*

*
*

*Job Title*

* *

* *



Location:



Duration:






:




eCommerce Application Support Representative

(Interwoven Teamsite/MediaBin)





Minneapolis, MN



8-12 months

*Relevant Experience (Yrs) *

:

6 to 10

*Technical/Functional Skills *

:

1.      ECM - Interwoven’s Teamsite, Templating, Workflow Builder, Open
Deploy

2.      DAM - Interwoven’s MediaBin

3.      Javascript, VBScript, HTML, JSPs

4.       Experience in eCommerce Operations

*Roles & Responsibilities*

:

1.      Teamsite/MediaBin Technical Consultant

2.      Create/Review technical specification documents and provide
suggestions to development team

3.      Receive transition from Development and train a team for working in
Teamsite/MediaBin based applications

4.      End to end support of Teamsite application including recovery and
permanent fixes

5.      Direct offshore activities based on task priority and timeline

6.      Receive knowledge transfer from offshore

7.      Mitigate gaps with supportability features and Supportability NFRs
with application support engineers

8.      Test supportability features during UAT

9.      Publish weekly status report to application support engineers
showing progress of planned activities

10.  Face to the business support team with application support engineers

11.  Attend any status meetings between the application support engineer and
development team

12.  Participate in monitor planning with development and monitoring teams

13.  Review application  & infrastructure monitors

14.  Identify and create performance reporting

15.  Create knowledge articles & Severity Grids

16.  Manage development and support artifacts

*Education ***

:

Professional Degree

* **Please send resumes to vik...@infotechspectrum.com*

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