Service Desk Manager (SDM) Key responsibilities: During the transition and transformation phase, manage the consolidation of the 2 service desks operation to become a single operation Manage the daily operation of the overall service desk Implement the improvement programs Monitor the SLA and take the required actions to ensure the SLA is achieved
Requirements: S1 graduate from Computer Science, Electronics or equivalent Experience in transition and transformation management and service desk operation for at least 3 years Good knowledge and skill on ITIL concept and implementation Minimum ITIL Foundation certified holder and attended the ITIL Practitioner for Incident, Problem and Change Management course Fluent in English (TOEIC 750) and bahasa Indonesia Good communication skill Good leadership skill Good in handling customer issue/complain Creative and always strive for excellence Service Desk Support Coordinator (SDSC) Key responsibilities: Manage the daily operation of the service desk Implement the improvement programs Monitor the SLA and take the required actions to ensure the SLA is achieved Requirements: S1 graduate from Computer Science, Electronics or equivalent Experience in managing service desk operation for at least 3 years Good knowledge and skill on the latest Windows operating system Good knowledge and skill on Desktop PCs, notebooks, printers, plotter, scanner, LAN, WAN and internet/intranet Minimum ITIL Foundation certified holder Fluent in English (TOEIC 700) and bahasa Indonesia Good communication skill Good in handling customer issue/complain Creative and always strive for excellence Please send/forward your CVs to dewiaeni@@yahoo.com. Please state your application job codes and current salary expectation. Regards Dewi Fitriani IT Recruitment Consultant PT John Clements Consultant Indonesia -- www.itcenter.or.id - Komunitas Teknologi Informasi Indonesia Gabung, Keluar, Mode Kirim : [EMAIL PROTECTED] ## Jobs: itcenter.or.id/jobs ## Bursa: itcenter.or.id/bursa ## ## Jaket ITCENTER tersedia di http://shop.itcenter.or.id Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/ITCENTER/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/ITCENTER/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
