Hey Bill, >The tone Bruno uses in ALL his replies is gruff, rude and with a considerable >air of arrogance. He has never made me feel that > he actually wants to help. In fact, he has never actually made me feel that > he even wants me to use his baby as you call it. If > he is indeed trying to > build a business, this is not the way to treat potential customers.
Although I had my share of differences with Bruno he was/is always fair and helped thousands of people including me. The part of your answer which I want to refer is 'he has never made me feel' (you used it twice). What is important to you - that somebody makes you feel that he wants to help you or if he actually helps you? Just browsed over the initial mail and Bruno actually did sent a lengthy reply, did he not? So don't be a cissy and man up. > But as you say, it is a SERIOUSLY complex piece of software engineering. > That is precisely why we require a little help. A little help? Ok don't have the time to fully read and analyze your technical questions however just judging by the length and Bruno's answers it seems much more than that. You want Bruno to do your homework for you? Then you can "buy" consulting time from iText corp. If not, try to put your problem in a short question, e.g. "I searched the PDF Spec 1.7, iText in Action and the iTextSharp source code but could not find the settings "Magnification and Open to page" - I'd be grateful if somebody can help me in that matter and/or advise where I can find information about this." That is a short and easy to read question where people who dealt with that matter will help you. But in case of your post I would have stopped reading after i scrolled down 2-3 mouse wheels... Regards, Tom > Up until today, I have always been civil and respectful - surely, it is not > too much to expect the same in return? I have always tried to explain the > problem and never used terms like 'urgent'. Although, I accept that my idea > of a good/detailed explanation may not match that which is expected. But > surely a little courteous help to improve my explanation and/or understand > more about iText would go much further than a curt reply. > > > > From: John Renfrew [] > Sent: 09 August 2011 19:03 > To: itext-questions > Subject: [iText-questions] Fwd: FW: Retrieving settings from PDF files using > iText > > > > William > > > > As a fellow Brit please stop acting like a dick > > > > Yes, Bruno can appear irascible but if you spent a small amount of time > watching the list first you would work out just how much really valuable > learning and code interchange happens, there is a great example only today of > someone extending the codebase. > > > > If you want to ask in a forum atmosphere then go over to stack overflow, or > look first at the responses to people that turn up here either with URGENT as > the post title or with badly formed questions that frankly appear to be a > thinly veiled request for someone to shortcut real learning of what,if you > take the time to read the ISO standard, is a SERIOUSLY complex piece of > software engineering. > > > > Just because one set of rules you seem to like applies somewhere else is in > NO way an indicator that they either apply, or even should apply here. There > are many different kinds of free, and not all free things, in fact, are. > > > > Having Bruno, Leonard, Paolo and others respond in a helpful way to precise > questions has significantly helped my expertise in the last 12 months and > behaving like a petulant child makes me quite angry on their behalf. > > Please calm down and watch for a while > > > > > > Sent while on the move > > Begin forwarded message: > > From: "William Bell" <wrbell> > > And yes - that is my telephone you just called - but just remember I now have > yours! > > > > Kind regards > > William > > William Bell > > > > From: William Bell > Sent: 09 August 2011 15:57 > To: 'info > Cc: 'itext-questions > Subject: RE: Retrieving settings from PDF files using iText > > > > No we don't have a licence and frankly I now have now no intentions of buying > one! > > > > In over 15 years in the IT industry I have never come across someone who is > so unhelpful and so dam right rude - you don't deserve people's support for > your work. > > > > If you would care to read the email you will see that 80%+ is just code - > surely someone of your magnificence is not fazed by a little snippet of > code? It would take you all of about 1 minute to read it - surely you're not > that desperate for money? > > > > We've supported you by buying the book. We've listened to you and gone away > and learnt. And yet you still receive our request for help with utter > arrogance. > > > > A lady today enquired on how friendly this list was and your reply was as > sweet as roses - but don't worry, I've made sure she sees the 'real' you. > > > > I'm a great believer in what goes around comes around - and for sure, you'll > fall short one day and I just hope the person who you turn to for help is > rude and as unhelpful as you. > > > > From: 1T3XT BVBA > Sent: 09 August 2011 15:37 > To: William Bell > Subject: Re: Retrieving settings from PDF files using iText > > > > On 9/08/2011 16:23, William Bell wrote: > > Perhaps you could explain what is going on here and what the code should look > like? > > I'm sorry, but your mail is too long for me to spend time on, unless you give > me your corporate address so that I can send you an invoice for my time. > Also you write that this project is part of a larger work, do you have a > license for your use of iText? > > ------------------------------------------------------------------------------ ------------------------------------------------------------------------------ uberSVN's rich system and user administration capabilities and model configuration take the hassle out of deploying and managing Subversion and the tools developers use with it. 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