Hello, did you try installing the package libxml-parser-lite-tree-perl?
Regards Sven Ehret Von: Manel Fonte Lestón <[email protected]> An: "OTRS:"@Roma.AtlasInternet.net:ITSM User questions and discussions <[email protected]> Datum: 26.01.2009 16:06 Betreff: Re: [itsm] ITSM installation: not properly closed tag 'File' Hello! I'm being pressured to finish installing OTRS: ITSM and I do not how to install ITSM. I need help. Does anyone know anything about this error? I would appreciate any help they can provide. Thank you in advance! Manel Fonte Lestón wrote: > I forgot to comment on one thing. All the packages I installed are > from the repositories of ubuntu. I have configured the intrepid > repositories. > > Manel Fonte Lestón wrote: >> Hello all! This is my first email, I am a new otsm user. >> >> I have installed a ubuntu server 8.10 and later otrs2 package, 2.2.7 >> version. Till now no problem; otrs is installed OK, I can access via >> web browser. >> But we want install itsm functionalities. When I try install >> GeneralCatalog-1.1.3.opm from Package Manager >> < http://172.17.1.21/otrs/index.pl?Action=AdminPackageManager&Session=101a80bfc15eaf99724a58001c53773405 >, >> this error appears: >> Can't locate XML/Parser/Lite.pm in @INC (@INC contains: ../../ >> /usr/share/otrs/Kernel/cpan-lib /usr/share/otrs/ /etc/perl >> /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 >> /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 >> /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2 >> /usr/sbin/../.. /usr/sbin/../../Kernel/cpan-lib) at >> /usr/share/otrs//Kernel/System/XML.pm line 1073, >> <fh00001GeneralCatalog-1.1.3.opm> line 91. >> >> I installed the package libxml-parser-lite-tree-perl and now comes >> this error: >> not properly closed tag 'File' >> >> I have sought information on the internet but I have not managed to >> find the problem. >> Can someone help me? >> Thank you in advance! >> >> >> _______________________________________________ >> OTRS mailing list: itsm - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/itsm >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >> Support or consulting for your OTRS::ITSM system? >> => http://www.otrs.com/ >> > _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/
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