Hi, Jose, I would use a special syntax in the Comment field, something like IVR:0074955555522
Regards, Anton. 2009/8/21 Jose Luis Jarpa <[email protected]> > Hi All, > > Anybody knows if is possible add a information text field > (like Telephone or another) on Admin Queue page?. We’re integrating OTRS > with an Interactive Voice Response (IVR) system to provide telephonic > notification to our HelpDesk. The IVR query the OTRS DataBase to find a > responsible phone number to phone. > > > > Regards, > > > > José. > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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