[itsm] Adding Info field to Queue

Fri, 21 Aug 2009 08:48:50 -0700 

Hi All,

                Anybody knows if is possible add a information text field
(like Telephone or another) on Admin Queue page?. We’re integrating OTRS
with an Interactive Voice Response (IVR) system to provide telephonic
notification to our HelpDesk. The IVR query the OTRS DataBase to find a
responsible phone number to phone.

 

Regards,

 

José.


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