Hi all after upgrade to 1.3.2 from the Package Manager front end, every time I want to assign a new owner o close a ticket, I always get the same message " A message should have a body". Of course, there is always a message into the body field.....
I'd restart apache2, delete /opt/otrs/var/tmp, clear my browser cache...... but with no effect, I still get the message...... Thanks On Lunes 19 Octubre 2009 09:41:06 Hauke Böttcher wrote: > Dear Community Members, > > +++++++++++++++++++++++++ RELEASE NOTE ++++++++++++++++++++++++ > > Release: OTRS::ITSM 1.3.2 > Status: stable > Code Name: Whitehaven Beach, Australia > Required Framework: OTRS 2.4.5 > Code Name: Aitutaki Beach, Cook Island > > > OTRS::ITSM is the world's leading open-source ITIL-compliant > IT Service Management solution. It is built on the solid > fundament of 70,000 productive OTRS installations which is > available in 27 languages. > > All known features from OTRS continue to be available in > OTRS::ITSM. Using the OTRS package manager you can easily > expand your existing Service Desk solution OTRS to a powerful > IT Service Management Suite by installing additional ITIL > processes: > > * Incident Management > * Problem Management > * Configuration Management incl. CMDB/CMS > * Service Level Management > > JOINT DEVELOPMENT INITIATIVE: 'CHANGE MANAGEMENT' > ================================================= > > Change Management, the next ITIL process to be implemented in > the OTRS::ITSM standard is planned to be realized Jan 31 2010. > The functional specification has already been finished, a mile- > stone plan is fixed. The Change Management 1.0.0 module will be > given to investors only until the funding covers the 50% which > has to be provided by investors/user organizations. If your > company is interested in joining the initiative and get the > Change Management right from the start please contact > us: ready-for-take-off at otrs.com > > There are 57,500 EUR left to be covered until the Change > Management 1.0.0 will be provided to the public. It will be > published under the AGPL and for sure remain free of any > license fees. > > Join in and get ready for take-off! > > ENHANCEMENTS: > ============ > > * Added french translation, thanks to Olivier Sallou! > * Added Chinese Simple translation, thanks to Never Min! > > BUG FIXES: > ========== > > > * Bug# 4195 - Imports with a leading 0 in a field was not > possible. Config item with fields starting with > the number 0 could neither be displayed nor > imported and exported. > [ http://bugs.otrs.org/show_bug.cgi?id=4195 ] > > * Bug# 4382 - Memory leak in OTRS::ITSM modules. Under some > circumstances OTRS::ITSM used too much memory > over time. > [ http://bugs.otrs.org/show_bug.cgi?id=4382 ] > > * Bug# 4376 - There were defect back-links on Configuration > Item linkpage. > [ http://bugs.otrs.org/show_bug.cgi?id=4376 ] > > * Bug# 3813 - When linking services to Configuration Items > only the shortname was shown. > [ http://bugs.otrs.org/show_bug.cgi?id=3813 ] > > DOWNLOAD: > ========= > > * http://otrs.org/download/ > * http://www.otrs.com/en/download/software/ > * ftp://ftp.otrs.org/pub/otrs/itsm/packages13/ (Germany/Hamburg) > > A complete list of all download mirrors (ftp/http/rsync) is > Available at http://otrs.org/download/ > > MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: > ======================================= > > 8777e872e93ff8bdfb3364ff63cc2a2a > http://ftp.otrs.org/pub/otrs/itsm/packages13/GeneralCatalog-1.3.2.opm > 5e1f0396e0c6dbc2558067f9303f1e71 > http://ftp.otrs.org/pub/otrs/itsm/packages13/ITSMConfigurationManagement-1. > 3.2.opm 5e6cfced0b41781614bb1616fa04f8f3 > http://ftp.otrs.org/pub/otrs/itsm/packages13/ITSMCore-1.3.2.opm > f961f6a5f084eae4ddb569863d6d30a4 > http://ftp.otrs.org/pub/otrs/itsm/packages13/ITSMIncidentProblemManagement- > 1.3.2.opm ab2766871dcfcb3ad4357001744730d2 > http://ftp.otrs.org/pub/otrs/itsm/packages13/ITSMServiceLevelManagement-1.3 > .2.opm b965e3522b7e3d0d89ab3f20d4d4eaee > http://ftp.otrs.org/pub/otrs/itsm/packages13/ImportExport-1.3.2.opm > > INSTALLATION: > ============= > > Installation guide: > ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.3.ITSM > > Previous OTRS::ITSM 1.2 installation guide: > ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.2.ITSM > > If you have OTRS::ITSM 1.0 or OTRS::ITSM 1.1 installed, > have a look at this FAQ article to upgrade your system to > OTRS::ITSM 1.2 first, before you upgrade to OTRS::ITSM 1.3: > > http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=14&ItemID=30 > 0 > > If you have OTRS::ITSM 1.2 installed, you first need to > upgrade your OTRS Framework to OTRS 2.4. After that you can > follow the steps in section 2 of this document (Installation > OTRS::ITSM 1.3). For more information follow this link: > > http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=345 > > FEEDBACK & BUG REPORTING: > ========================= > Although OTRS::ITSM 1.3.2 has been tested before, we appreciate > Your contributions. As always, you’re encouraged to tell us what > you think, using this feedback e-Mail: [[email protected]] or by > filing a bug in Bugzilla [http://bugs.otrs.org]. > > > MEET US: > ======== > CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more > about OTRS at booth no. 12 from Nov 24-25, 2009! > > CU@ PINK - 14th. IT Service Management Conference in Las Vegas (USA) > and get to know more about OTRS at booth no. 517b from Feb 21-24, 2010! > > -- > > ((enjoy)) > > Hauke Jan Böttcher > Director Sales & Marketing > > > OTRS AG > Norsk-Data-Straße 1 > 61352 Bad Homburg > Deutschland > > T: +49 (0)6172 681988 0 > F: +49 (0)9421 56818 18 > I: http://www.otrs.com/ > > Geschäftssitz: Bad Homburg > Amtsgericht: Bad Homburg, HRB 10751 > Steuernummer: 003 240 97505 > Aufsichtsratsvorsitzender: Burchard Steinbild > Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer > > ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! > http://www.otrs.com/de/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! 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