Hi, did you check this?
>> Required Framework: OTRS 2.4.5 Then it should work. OTRS::ITSM 1.3.2 contains some important bugfixes that require the latest OTRS 2.4.5 release. Best regards, Udo magicboiz wrote: > Hi all > > after upgrade to 1.3.2 from the Package Manager front end, every time I want > to assign a new owner o close a ticket, I always get the same message " A > message should have a body". Of course, there is always a message into the > body field..... > > > I'd restart apache2, delete /opt/otrs/var/tmp, clear my browser cache...... > but with no effect, I still get the message...... > > Thanks > > > > > > On Lunes 19 Octubre 2009 09:41:06 Hauke Böttcher wrote: >> Dear Community Members, >> >> +++++++++++++++++++++++++ RELEASE NOTE ++++++++++++++++++++++++ >> >> Release: OTRS::ITSM 1.3.2 >> Status: stable >> Code Name: Whitehaven Beach, Australia >> Required Framework: OTRS 2.4.5 >> Code Name: Aitutaki Beach, Cook Island >> >> >> OTRS::ITSM is the world's leading open-source ITIL-compliant >> IT Service Management solution. It is built on the solid >> fundament of 70,000 productive OTRS installations which is >> available in 27 languages. >> >> All known features from OTRS continue to be available in >> OTRS::ITSM. Using the OTRS package manager you can easily >> expand your existing Service Desk solution OTRS to a powerful >> IT Service Management Suite by installing additional ITIL >> processes: >> >> * Incident Management >> * Problem Management >> * Configuration Management incl. CMDB/CMS >> * Service Level Management >> >> JOINT DEVELOPMENT INITIATIVE: 'CHANGE MANAGEMENT' >> ================================================= >> >> Change Management, the next ITIL process to be implemented in >> the OTRS::ITSM standard is planned to be realized Jan 31 2010. >> The functional specification has already been finished, a mile- >> stone plan is fixed. The Change Management 1.0.0 module will be >> given to investors only until the funding covers the 50% which >> has to be provided by investors/user organizations. If your >> company is interested in joining the initiative and get the >> Change Management right from the start please contact >> us: ready-for-take-off at otrs.com >> >> There are 57,500 EUR left to be covered until the Change >> Management 1.0.0 will be provided to the public. It will be >> published under the AGPL and for sure remain free of any >> license fees. >> >> Join in and get ready for take-off! >> >> ENHANCEMENTS: >> ============ >> >> * Added french translation, thanks to Olivier Sallou! >> * Added Chinese Simple translation, thanks to Never Min! >> >> BUG FIXES: >> ========== >> >> >> * Bug# 4195 - Imports with a leading 0 in a field was not >> possible. Config item with fields starting with >> the number 0 could neither be displayed nor >> imported and exported. >> [ http://bugs.otrs.org/show_bug.cgi?id=4195 ] >> >> * Bug# 4382 - Memory leak in OTRS::ITSM modules. Under some >> circumstances OTRS::ITSM used too much memory >> over time. >> [ http://bugs.otrs.org/show_bug.cgi?id=4382 ] >> >> * Bug# 4376 - There were defect back-links on Configuration >> Item linkpage. >> [ http://bugs.otrs.org/show_bug.cgi?id=4376 ] >> >> * Bug# 3813 - When linking services to Configuration Items >> only the shortname was shown. >> [ http://bugs.otrs.org/show_bug.cgi?id=3813 ] >> >> DOWNLOAD: >> ========= >> >> * http://otrs.org/download/ >> * http://www.otrs.com/en/download/software/ >> * ftp://ftp.otrs.org/pub/otrs/itsm/packages13/ (Germany/Hamburg) >> >> A complete list of all download mirrors (ftp/http/rsync) is >> Available at http://otrs.org/download/ >> >> MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: >> ======================================= >> >> 8777e872e93ff8bdfb3364ff63cc2a2a >> http://ftp.otrs.org/pub/otrs/itsm/packages13/GeneralCatalog-1.3.2.opm >> 5e1f0396e0c6dbc2558067f9303f1e71 >> http://ftp.otrs.org/pub/otrs/itsm/packages13/ITSMConfigurationManagement-1. >> 3.2.opm 5e6cfced0b41781614bb1616fa04f8f3 >> http://ftp.otrs.org/pub/otrs/itsm/packages13/ITSMCore-1.3.2.opm >> f961f6a5f084eae4ddb569863d6d30a4 >> http://ftp.otrs.org/pub/otrs/itsm/packages13/ITSMIncidentProblemManagement- >> 1.3.2.opm ab2766871dcfcb3ad4357001744730d2 >> http://ftp.otrs.org/pub/otrs/itsm/packages13/ITSMServiceLevelManagement-1.3 >> .2.opm b965e3522b7e3d0d89ab3f20d4d4eaee >> http://ftp.otrs.org/pub/otrs/itsm/packages13/ImportExport-1.3.2.opm >> >> INSTALLATION: >> ============= >> >> Installation guide: >> ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.3.ITSM >> >> Previous OTRS::ITSM 1.2 installation guide: >> ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.2.ITSM >> >> If you have OTRS::ITSM 1.0 or OTRS::ITSM 1.1 installed, >> have a look at this FAQ article to upgrade your system to >> OTRS::ITSM 1.2 first, before you upgrade to OTRS::ITSM 1.3: >> >> http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=14&ItemID=30 >> 0 >> >> If you have OTRS::ITSM 1.2 installed, you first need to >> upgrade your OTRS Framework to OTRS 2.4. After that you can >> follow the steps in section 2 of this document (Installation >> OTRS::ITSM 1.3). For more information follow this link: >> >> http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=345 >> >> FEEDBACK & BUG REPORTING: >> ========================= >> Although OTRS::ITSM 1.3.2 has been tested before, we appreciate >> Your contributions. As always, you’re encouraged to tell us what >> you think, using this feedback e-Mail: [[email protected]] or by >> filing a bug in Bugzilla [http://bugs.otrs.org]. >> >> >> MEET US: >> ======== >> CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more >> about OTRS at booth no. 12 from Nov 24-25, 2009! >> >> CU@ PINK - 14th. IT Service Management Conference in Las Vegas (USA) >> and get to know more about OTRS at booth no. 517b from Feb 21-24, 2010! >> >> -- >> >> ((enjoy)) >> >> Hauke Jan Böttcher >> Director Sales & Marketing >> >> >> OTRS AG >> Norsk-Data-Straße 1 >> 61352 Bad Homburg >> Deutschland >> >> T: +49 (0)6172 681988 0 >> F: +49 (0)9421 56818 18 >> I: http://www.otrs.com/ >> >> Geschäftssitz: Bad Homburg >> Amtsgericht: Bad Homburg, HRB 10751 >> Steuernummer: 003 240 97505 >> Aufsichtsratsvorsitzender: Burchard Steinbild >> Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer >> >> ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! >> http://www.otrs.com/de/support/enterprise-subscription/ >> > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ -- Udo Bretz Software Developer OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Deutschland T: +49 (0) 6172 681988 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg Amtsgericht: Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
