Hi Magiboiz, You can't define this in SysConfig but you can create a PostMaster filter which sets X-OTRS-Type to Incident.
hth, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Mon, Oct 19, 2009 at 1:23 PM, magicboiz <[email protected]> wrote: > Hi all > > Is there any way to set default ticket type to "Incident". When customers > send > emails reporting problems, the ticket is created into the postmaster queue, > and the ticket type is set to 'default'. Where can I config this behavior? > > thanks in advance. > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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