Hi @ all, Am 19.10.2009 um 15:34 schrieb Michiel Beijen:
You can't define this in SysConfig but you can create a PostMaster filter which sets X-OTRS-Type to Incident.
if the Ticket Type is enabled - and no other rule is defined - then all incoming emails are saved with the Ticket Type Database ID 1.
Nils Leideck -- Nils Leideck Senior Consultant https://webint.cryptonode.de / a Fractal project
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