Hi Leonardo, this feature is almost ready and will be released within the next 2 week or so. Keep an eye on the download area for the System Monitoring module: ftp://ftp.otrs.org/pub/otrs/packages/
Best regards, Udo On 23.02.2010 20:30, Leonardo Certuche wrote: > I'm also interested in this topic so here's the translation in case any > english speaker knows the answer: > > Has anyone know if SystemMonitoring > <http://www.otrs.com/en/news-and-press/news-details/article/automatic-system-and-network-monitoring-with-otrs/> > allows to change the status of Configuration Items? > > We were able to configure SystemMonitoring to open and close tickets on > every change on the status of services monitored by nagios. We'd like to > be able to automatically link these tickets with Configuration Items and > change the operational status to say "Incident". Is it possible? > > Thanks, > > Leonardo Certuche > > > 2010/2/23 Pais Silvina <[email protected] <mailto:[email protected]>> > > Estimados: > > > > Queriamos > consultarles si alguno conoce si el plugin SystemMonitoring que > integra contra Nagios es capaz de cambiar el estado a los items de > configuracion. > En este momento ya logramos configurar el SystemMonitoring de modo > que nos cree y cierre tickets ante cada cambio en el estado de los > servicios que monitorea el nagios. Pero lo que no logramos hacer es > vincular estos tickets en forma automatica a los items de > configuracion y que cambie su estado de Operacional a incidente > (como ser Computers->servers). Es realmente posible esto?? > > Muchas gracias > > > > Silvina > > > > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ -- Udo Bretz Software Developer OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Deutschland T: +49 (0) 6172 681988 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg Amtsgericht: Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
