Hey Ale, That's weird. There are three fields that are mandatory for each CI: name, deployment state and incident state. The last two are definitions you have on your General Catalog. When bulk importing, include them in your CSV and make sure your entry matches exactly the original name of the state.
Try first with a single CI till your import works, remember not to include the titles of each column when importing your spreadsheet to CSV ;) Leonardo Certuche www.itconsultores.com.co On 26 April 2010 12:12, Maria Alejandra Piedra <[email protected]> wrote: > > Hi there! > > > > I have a question about that subject. Which one is exactly the > DeplStateID? > > I added Production on the DeplStateID and it still said Need DeplStateID! > > > > Thanks and regards > > > > María Alejandra Piedra > > Unidad de Informática y Sistemas de Información > > IICA (506) 2216-0171 > > [email protected] > > > > > > > > > ------------------------------ > Hotmail is redefining busy with tools for the New Busy. Get more from your > inbox. See > how.<http://www.windowslive.com/campaign/thenewbusy?ocid=PID28326::T:WLMTAGL:ON:WL:en-US:WM_HMP:042010_2> > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
