Hi Ale, To build your CSV file you can use an spreadsheet application such as microsoft excel or openoffice calc. There you can put your CI attibutes on each column and once you're done yo can save it as CSV and define if it's separated by "," or ";"
Then you go to the import/export feature and build your import definition accordingly Best of lucks, Leonardo Certuche On 26 April 2010 15:08, Maria Alejandra Piedra <[email protected]> wrote: > > Ok, getting there! > > > Basicaly two questions, the first one is, do I have to add the Number in > the import file? > And the second one is, in the CSV file, I have every value separated by > each column, is this correct or do I have to separate it by commas? > > > Thanks and regards > > María Alejandra Piedra > > Unidad de Informática y Sistemas de Información > > IICA (506) 2216-0171 > > [email protected] > > ------------------------------ > From: [email protected] > Date: Mon, 26 Apr 2010 21:33:58 +0200 > > To: [email protected] > Subject: Re: [itsm] OTRS-Import/Export Problem > > Hi, > > On 26.04.2010, at 21:25, Maria Alejandra Piedra wrote: > > It goes something like this: > FenixProduction OperationalDellI don't know what Deployment state ID I > have to add. > > > this looks well ... > "Production" is the Deployment State therefor it is the 3rd column in your > import file. > Please make sure this is configured properly in the import / export > definition. > > Nils Leideck > > -- > Nils Leideck > Senior Consultant > > [email protected] > [email protected] > > http://webint.cryptonode.de / a Fractal project > > > > > ------------------------------ > The New Busy think 9 to 5 is a cute idea. Combine multiple calendars with > Hotmail. Get > busy.<http://www.windowslive.com/campaign/thenewbusy?tile=multicalendar&ocid=PID28326::T:WLMTAGL:ON:WL:en-US:WM_HMP:042010_5> > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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