Hi!
I'm trying to import values with accent (ã, õ, á, é, ....) from a CSV
file into a specific OTRS Config Item Class, but isn't possible.
Each column that has accent is truncated before it's imported. See
example bellow:
CSV FILE CONTENT:
name;ip
Próximo ao centro;192.168.1.1
OTRS CONFIG ITEM CONTENT:
Name: Pr
IP: 192.168.1.1
See?? Its is truncated to "Pr" instead of insert the correct value
"Próximo ao centro".
I've already changed the character encoding from the import model to
LATIN1, ISO-8859-1, Unicode, ASCII, UTF-8 and nothing works.
Any help is appreciated...
Thanks
--
Att.
Bruno Galindro da Costa
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