Hello everybody.

In otrs 2.4 we use to be able to set the impact for a ticket and that would
recalculate Prioririty according to Criticallity <-> Impact <-> Priority
matrix. In otrs 3.1 I've found that the impact is no setable in the
priority matrix as it was before. I managed to make it available in the
Addional ITSM Field Screen (for some reason even if it is enabled in
Priority screen, it won't show up), but when I change it, it has no efect
in the priority as it had before. Does anyone know if it was done on
purpose, is it a bug? I've notice it does work well when setting impact and
prioriy if you create a new ticket.

Best Regards.

-- 
___________________________
Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
[email protected]
www.gridshield.net
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