Hi all. About unique mail addresses...

When applying this kind of conf, what is the behavior when the agent send a
reply or (worst case) when a new mail come to a queue?

Once I can have multiple occurrences of a same email address in
customer_user, they could be associated with different customer ids... Not?
Will the new ticket remain without any customer company link??

Thanks.

Em quarta-feira, 1 de abril de 2015, Daniel D'Agostino <[email protected]>
escreveu:

> Hi,
>
> I am using the OTRS version 3.3.9.
>
> I create a customer user and I assign him an email address.
> Later, I create another customer users with the same email address from
> the previous customer, but OTRS does not allow to assign that address to
> two customers.
>
> ¿Is there any way to enable that?
>
> Thank you in advance.
> Daniel.
>
>
>

-- 
Eduardo B Ribeiro
21 9977-9504
RJ - Brasil
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