Boa tarde pessoal,
Falando um pouquinho sobre o Gerenciamento de Incidentes e o
Gerenciamento de Problemas.
Quais seriam as vantagens "tang�veis" obtidas com a implementa��o
desses processos...??? ou seja, as vantagens poss�veis de se medir.
Se algu�m j� trabalhou esses processos e puder comentar sobre o
assunto eu agrade�o.
Abra�os
Jairo Luis Eichendorf
Depto.Sistemas Informa��o
WEG S.A.
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