On Sunday 26 December 2004 3:13 pm, Brent Kilgore wrote:
> Buy.com 2 months ago.
>
> It's the newest of the new 350 cards I think.  I emailed them again. And
> whitelisted "*Hauppauge*" just incase "*hauppauge.com" isn't sufficient.
> I searched my spam folder again but couldn't find anything
>

Brent,

That may be your problem.  I think all of their email addresses end in some 
form of lightpath.net (check their website - some if not all of the email 
address links on the site use this domain).  Since a PVR-350 costs upwards of 
$175 (unless you got an insane deal) I would think that the cost of a phone 
call would not be out of the question.  I have found them very easy to deal 
with, but then again, it is a local call for me.  All of the postings I have 
ever seen about people trying to get support from them have been positive.  
Maybe your problem can also be attributed to the time of year?  Good luck 
with your problem!


-- Harry O.


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