** A copy of this message will be sent to the person involved. **

Hello everybody!

As a very new member of this list I would ask you sincerely what to do in 
a case as follows:

A friend of mine purchased an Asus laptop after finding HP bad because the 
lack of the On/Off button for the touch pad, which has been on earlier HP 
models. I told him that despite the possibility to turn the touch pad on 
and off from the control panel, the opportunity to do this from a physical 
button also is quite important particularly for a blind user like him and 
myself. So far so good, but the JAWS installation caused *serious* 
problems after restarting, or trying to restart the system: it caused a 
video intercept incompatibility message and a "blue screen" situation, and 
because of loss of any sighted assistance at the moment I worsened the 
situation by retrying to start the system over again. And now, very 
recently before the writing moment of that message, it became clear to me 
what caused the total crash of the system, which could probably have been 
avoided if I'd had sighted assistance at the *critical* moment, not 
afterwords.

As a "first aid" method I asked my friend to contact mr. Ville Lamminen, 
who is working for the Finnish local dealer for JAWS at 
http://www.aviris.fi/, and as a "second aid method" I'll send this mail to 
that list, because I've *never* been in a situation like that particular 
one before.

My question after the description above is simply: Should a compability 
problem with the display adapter cause a situation like this? Shouldn't 
the system start anyway, and shouldn't JAWS still be able to speak and 
inform about the compatibility problem?

Yours sincerely,

-- 
Jyrki Voutilainen
mailto:[EMAIL PROTECTED]
Skype ID: jvoutila 


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