Hi everyone,

I am currently running Jaws 10 on a Vista laptop. I was previously using Jaws 9.

A few months ago I found that I was unable to download the latest update of 
Jaws from the help menu. My laptop would just freeze in the process. I called 
Tech support and we tried to do this from the web site, with the same results. 
I even reinstalled Jaws 10.

The tech told me that I would need to totally remove everything regarding Jaws 
and then install Jaws 10. He said that with sighted guidance this would take 
some time. I was advised to call back when I had time.

Has anyone had to do this? Or do you have an idea for me.

Since Jaws is working well, I am even thinking of just waiting for Jaws 11.

Thank you,
Russ
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