Thanks. I found the dump file. I will contact Freedom Scientific. Don't cry because its over; smile because it happened.
Deb and Banff -----Original Message----- From: jaws-users-list-boun...@jaws-users.com [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Mike & Barbara Sent: Friday, June 04, 2010 12:50 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Outlook 2003 Hi Deb; Below is a message from a fellow list member that I saved just for the information you are asking. He uses Jaws8 in his reference but, you would look in your Jaws11 folder. From: "Donald Marang" < donald.mar...@gmail.com> > There has been a JAWS hotkey to unload JAWS when things go wrong > since version 8. It is JAWSKey (Insert for desktop keyboard layouts, > CapsLock for laptop) + Windows + F4. There will be no confirmation dialog. > Sometimes it produces a system beep on my computer. This also dumps > the memory to a file that FS support may ask you to email to them. > >>From the JAWS 8 What's New: > "If a total loss of speech occurs, it is difficult to recover JAWS > without rebooting the computer. However, a reboot provides no > diagnostic information to assist Freedom Scientific in researching the > underlying problem. > > INSERT+WINDOWS Key+F4 is a new JAWS keystroke for emergency recovery. > INSERT+The > new keystroke closes JAWS, terminates all related processes, and > creates a memory dump file. The diagnostic information can be used to > assist Technical Support. (Note: The keystroke will not work at the > Windows Log In screen.) After issuing this command, you can restart > JAWS to regain speech. > > The memory dump file is saved to the Settings folder. To locate the > file, do the following: > > Press CTRL+ESC to open the Start menu. > Choose Programs. > Choose JAWS 8.0, Explore JAWS, and then Explore My Settings. This > opens the following folder: C:\Documents and Settings\<your user > name>\Application Data\Freedom Scientific\JAWS\8.0\Settings\ENU. > Press the BACKSPACE key to navigate to the Settings folder. > Select the JAWSMemDmp folder and press ENTER. The files in this folder > are identified by the JAWS version and build number." > > Don Marang ----- Original Message ----- From: "Deb Caldbeck" <industcoldstr...@hotmail.com> To: <jaws-users-list@jaws-users.com> Sent: Friday, June 04, 2010 9:49 AM Subject: Re: [JAWS-Users] Outlook 2003 The dump file is there, even though JAWS freezes? Where would I find it? This problem has happened to me several days in a row. Don't cry because its over; smile because it happened. Deb and Banff -----Original Message----- From: jaws-users-list-boun...@jaws-users.com [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Loren Schoof Sent: Thursday, June 03, 2010 10:04 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Outlook 2003 I went through almost the same experience this morning. I was in Outlook 2003, I hit control 2, JAWS began to read the calendar then froze. I spent an hour and a half with our help desk--repairing Outlook didn't help. FreedomScientific had heard nothing of this problem. I gave up for several hours. when I started Outlook again about 4 hours later, the calendar worked fine. I think my company was having problems with their MS Exchange server. I would recommend trying again tomorrow. One suggestion from FreedomScientific that may help diagnose the problem is to force JAWS to shut down with the JAWS+WINDOWS+F4 key combination. (It was described in a post on this blog earlier) This will create a dump file you can send to them for analysis. Good luck. Loren Schoof loren_sch...@yahoo.com --- On Thu, 6/3/10, Deb Caldbeck <industcoldstr...@hotmail.com> wrote: > From: Deb Caldbeck <industcoldstr...@hotmail.com> > Subject: Re: [JAWS-Users] Outlook 2003 > To: jaws-users-list@jaws-users.com > Date: Thursday, June 3, 2010, 2:43 PM > Yes, Mike, I am subscribed to Blind > Computing. I brought the problem here first, because I still think it > is a JAWS problem. > Anyway, here it goes. I > have Outlook 2003, using JAWS 11 current build, Windows XP SP3. Okay. > I hit control 2 to get to the calendar. Then I hit control G to go to > date. > Type my date and tab to okay. In this instance, my date was Saturday, > June 5, 2010. After I hit okay, JAWS freezes. I can see enough to > tell you that Outlook will close, but I cannot even unload or reload > JAWS > -- just no > speech. I did a JAWS repair, and that did nothing. Any assistance > would be appreciated. > > Don't cry because its over; smile because it happened. > > Deb and Banff > > > > -----Original Message----- > From: jaws-users-list-boun...@jaws-users.com > [mailto:jaws-users-list-boun...@jaws-users.com] > On Behalf Of Mike & Barbara > Sent: Wednesday, June 02, 2010 10:18 PM > To: jaws-users-list@jaws-users.com > Subject: Re: [JAWS-Users] Outlook 2003 > > Hi Deb; > > I am glad you got Jaws11 repaired / updated. However, since I don't > use Outlook I have no clue as to what the problem might be. Why don't > you explain in detail what problems you are having with Outlook > 2003 to the list > and see if someone has a fix. It could possibly be something as > little as a setting needing to be changed. If you have already done > this, try again. > Someone with the fix might not have seen your post. Are you subscribed > to the blind-computing list? This is another list owned by Mr. > Ferrin. If not I have posted the necessary information for > subscribing and posting below. > > > blind-comput...@jaws-users.com > (Default E-Mail) > > blind-computing-j...@jaws-users.com > > blind-computing-le...@jaws-users.com > > blind-computing-requ...@jaws-users.com > > The default email address is the one for posting to the list. You can > reach a different group of viewers on this list. Hope this helps and > we certainly hope you can get your Outlook issues resolved. Take > care. > Mike > > > > > ----- Original Message ----- > From: "Deb Caldbeck" <industcoldstr...@hotmail.com> > To: <jaws-users-list@jaws-users.com> > Sent: Wednesday, June 02, 2010 7:03 PM > Subject: Re: [JAWS-Users] Outlook 2003 > > > Hi, Mike, this worked to update JAWS 11; however, I still have the > calendar problem in Outlook 2003. Probably not for this list, but > Outlook isn't closing properly. Don't know whether to stop the > process after hitting Alt, Control, Delete in the task manager. > Don't cry because its over; smile because it happened. > > Deb and Banff > > > > -----Original Message----- > From: jaws-users-list-boun...@jaws-users.com > [mailto:jaws-users-list-boun...@jaws-users.com] > On Behalf Of Mike & Barbara > Sent: Tuesday, June 01, 2010 5:12 PM > To: jaws-users-list@jaws-users.com > Subject: Re: [JAWS-Users] Outlook 2003 > > Hi Deb; > > If you don't have the Jaws11 latest update saved to your Local Disk > (C:) click on the link below and save it in your Local Disk (C:). > Then paste that line of text into the Run dialogue, press the home key > and press enter. > > ftp://ftp.freedomscientific.com/users/hj/private/WebFiles/JAWS/J11.0.1 > 447-32 > bit.exe > > Here is the line of text again; > > C:\J11.0.1447-32bit.exe /type repair > > > Please don't worry, we will get this repair whupped. Take care. > Mike > > ----- Original Message ----- > From: "Steve" <k...@sbcglobal.net> > To: <jaws-users-list@jaws-users.com> > Sent: Tuesday, June 01, 2010 2:06 PM > Subject: Re: [JAWS-Users] Outlook 2003 > > > You need to save the jaws file in the root of your hard drive for that > to work, Deb. > > > ----- Original Message ----- > From: "Deb Caldbeck" <industcoldstr...@hotmail.com> > To: <jaws-users-list@jaws-users.com> > Sent: Tuesday, June 01, 2010 4:30 PM > Subject: Re: [JAWS-Users] Outlook 2003 > > > > Hi Mike, I just cut and pasted the line of Code which > you typed for me. I > > hit Windows r to run the file. I pasted the file > name, entered, and it > > told > > me that the file wasn't found. Yes, I double > checked to make sure the > > code > > was the same as in your message. What do I do > now? Thanks! > > Don't cry because its over; smile because it > happened. > > > > Deb and Banff > > > > > > > > > > -----Original Message----- > > From: jaws-users-list-boun...@jaws-users.com > > [mailto:jaws-users-list-boun...@jaws-users.com] > On Behalf Of Mike & > > Barbara > > Sent: Tuesday, June 01, 2010 8:59 AM > > To: jaws-users-list@jaws-users.com > > Subject: Re: [JAWS-Users] Outlook 2003 > > > > Hi Deb; > > > > Copy the line of text below these steps, it begins > with c colon backslash, > > open the run dialogue with Windows key + R, paste the > line of text , read > > it > > character by character to make sure that it is > correct, press your home > > key > > to take the cursor to beginning of the line , and > press enter to begin the > > repair. > > c:\J11.0.1447-32bit.exe /type repair > > > > Make sure there are no other programs running while > doing the repair. > > Hope > > this helps. Let us know how it goes. Take > care. > > Mike > > > > > > ----- Original Message ----- > > From: "Deb Caldbeck" <industcoldstr...@hotmail.com> > > To: <jaws-users-list@jaws-users.com> > > Sent: Sunday, May 30, 2010 7:39 PM > > Subject: Re: [JAWS-Users] Outlook 2003 > > > > > > I'm running JAWS 11, latest build and Windows XP, > SP3. Thanks! > > > > > > > > -----Original Message----- > > From: jaws-users-list-boun...@jaws-users.com > > [mailto:jaws-users-list-boun...@jaws-users.com] > On Behalf Of Mike & > > Barbara > > Sent: Sunday, May 30, 2010 8:51 PM > > To: jaws-users-list@jaws-users.com > > Subject: Re: [JAWS-Users] Outlook 2003 > > > > Hi Deb; > > > > I don't use Outlook but, I had a different issue with > Jaws 11 that a > > repair > > took care of. What version of Jaws are you > running? Is it 32 or 64 bit > > and > > what operating system are you running? Provide > me with answers for the > > questions and I will send you exactly what you need to > type into the run > > dialogue box and all you will have to do is copy, > paste it and press > > enter. > > Take care. > > Mike > > > > ----- Original Message ----- > > From: "Deb Caldbeck" <industcoldstr...@hotmail.com> > > To: <jaws-users-list@jaws-users.com> > > Sent: Sunday, May 30, 2010 6:36 PM > > Subject: Re: [JAWS-Users] Outlook 2003 > > > > > > Okay. I did a search for the JAWS executable > file, by cutting and pasting > > what you had in the line, not typing the C and > stopping after the EX, but > > I > > cannot find the file on my system. What am I > doing wrong? > > > > > > > > -----Original Message----- > > From: jaws-users-list-boun...@jaws-users.com > > [mailto:jaws-users-list-boun...@jaws-users.com] > On Behalf Of Mike & > > Barbara > > Sent: Sunday, May 30, 2010 8:05 PM > > To: jaws-users-list@jaws-users.com > > Subject: Re: [JAWS-Users] Outlook 2003 > > > > Hi Deb; > > > > Try the steps below for the most thorough way of > repairing Jaws. There > > are > > 2 different sets of steps. > > > > The steps below are the best, most in depth, and most > thorough way of > > repairing Jaws according to Freedom Scientific Tech > Support. > > > > 1. Place a copy of the Jaws executible version that > you want to repair > > into > > the main root of the " C " drive. For example; > If you are running Jaws11 > > most recent you would paste a copy of " > J11.0.1447-32bit.exe " into the > > main > > root of the " C " drive. To open the main > root of the " C " drive, go to > > the desktop, press enter on My Computer, press enter > on Local disk C, and > > now you have the main root of the " C " drive open. > > > > 2. With the Jaws " .exe " pasted into the " C " drive, > highlight the " > > .exe > > ", and press F2 as if you were going to edit this line > of text. now press > > control > > + C to copy this Jaws executible, press escape to > close the edit field, > > + and > > press Alt + F4 to close the C drive. > > > > What you want to do is place just the title of the > Jaws version into the > > Windows Run Dialogue box and not the file. If > you were to place the Jaws > > executible into the Run box without copying as you did > as per the > > instructions above you would have pasted the whole > file into the Run Box > > instead of just the title. > > > > 3. Now that you have just the title copied to the > clipboard, press Windows > > key + R to open the Run Dialogue Box. Type " c:\ > ", Ccolon backslash, > > without the quotes or spaces and press control + V to > paste the Jaws > > title, > > press your end key to take the cursor to the end of > the title and type in > > the following " /type repair" > > without the quotes but, with the spaces . Below > is what your line of text > > should look / read like. > > > > c:\J11.0.1447-32bit.exe /type repair > > > > Read character by character to make sure you have put > in the proper > > spaces, > > Forward & back slashes text and Jaws > version. press the home key to go to > > the front of the title and press enter to start the > repair. > > > > A 2nd way to do the same thing. > > > > From: > > Brian Lee > > > > Hello Jim, > > > > You might have already resolved the problem, but if > not here is a link > > that > > you can use to download the newest update for your > 64-bit installation of > > JAWS. Information about performing the repair is > shown below after the > > download link. > > > > > > > ftp://ftp.freedomscientific.com/users/hj/private/WebFiles/JAWS/J11.0.1 > 430-64 > > bit.exe > > > > > > After downloading the file you can do the following > steps to repair the > > installation: > > > > > > 1. Use Windows key with R to bring up the run > dialog box. > > > > 2. Use tab key to the browse button and press > spacebar. > > > > 3. Browse to the downloaded JAWS setup file and > press enter key. > > > > 4. Use tab key to move to where JAWS says "open > colon edit combo", press > > the end key and then press spacebar. > > > > 5. Type in /Type repair, (that is first type a > slash followed immediately > > by the word type then a space and then the word > repair. > > > > 6. Use tab key to the OK button and press enter > key. > > > > 7. Follow the prompts. > > > > Take care. > > Brian Lee > > > > Hope this has helped. Take care. > > Mike > > > > > > > > ----- Original Message ----- > > From: "Deb Caldbeck" <industcoldstr...@hotmail.com> > > To: <jaws-users-list@jaws-users.com> > > Sent: Sunday, May 30, 2010 5:16 PM > > Subject: [JAWS-Users] Outlook 2003 > > > > > > I tried unloading JAWS when I encountered my problem > with the Outlook > > calendar, but JAWS didn't do a thing. It was > frozen. Now, I'm wondering > > if > > I should do a JAWS 11 repair. I looked in the > installed JAWS folders, and > > I > > can't find maintenance and I can't find a repair > option. What do I do > > now? > > Thanks! > > > > > > Some mistakes are too much fun to only make once. > > > > Deb and Banff > > > > For answers to frequently asked questions about this > list visit: > > http://www.jaws-users.com/help/ > > > > > > For answers to frequently asked questions about this > list visit: > > http://www.jaws-users.com/help/ > > > > > > For answers to frequently asked questions about this > list visit: > > http://www.jaws-users.com/help/ > > > > > > For answers to frequently asked questions about this > list visit: > > http://www.jaws-users.com/help/ > > > > > > For answers to frequently asked questions about this > list visit: > > http://www.jaws-users.com/help/ > > > > > > For answers to frequently asked questions about this > list visit: > > http://www.jaws-users.com/help/ > > > > > > For answers to frequently asked questions about this > list visit: > > http://www.jaws-users.com/help/ > > > For answers to frequently asked questions about this list > visit: > http://www.jaws-users.com/help/ > > > For answers to frequently asked questions about this list > visit: > http://www.jaws-users.com/help/ > > > For answers to frequently asked questions about this list > visit: > http://www.jaws-users.com/help/ > > > For answers to frequently asked questions about this list > visit: > http://www.jaws-users.com/help/ > > > For answers to frequently asked questions about this list > visit: > http://www.jaws-users.com/help/ > For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
