Hi Flor & Mo; Thank you both for your input. I think the problem is that I forgot to tell them to disable the anti-virus program before installing SP3. Below is a link that talks about and gives resolutions for different broblems installing SP3.
http://www.jaws-users.com/text/Windows/ErrorMessageWhenYouTryToInstallWindowsXPServicePackAccessIsDeniedOrServicePackInstallationDidNotComplete.mht I hope the above link helps others the same way it did me. Thanks again, take care. Mike ----- Original Message ----- From: "Mobeen Iqbal" <mobeeniq...@gmail.com> To: <jaws-users-list@jaws-users.com> Sent: Sunday, August 15, 2010 12:56 PM Subject: Re: [JAWS-Users] Updating to SP3 Hi, SP3 shouldn't in theory be an issue if she's running jaws 6, i've used jaws 5 on SP3 in the past and it seems to work well enough. just allow it to do what it wants/has to do regarding files etc. Mo. Flor Lynch wrote: > Mike, > > JAWS6.2 was before Windows XP SP3, so there could be a problem there. > the cataloguing of files is something Windows Update to SP3 needs to > do to complete successfully. I believe she'll still be on SP2 (if that > was her previous.) > > ----- Original Message ----- From: "Mike & Barbara Arcadia" > <mb69ma...@charter.net> > To: "Jaws-Users List" <jaws-users-list@jaws-users.com> > Sent: Sunday, August 15, 2010 6:26 PM > Subject: [JAWS-Users] Updating to SP3 > > >> Hi All; >> >> I suggested to a friend that she update to XPSP3 and so she had a Jaws >> chalenged / sighted friend help her using the direct download link >> provided >> by Mr. Ferrin. After the download & install was complete she got a >> message >> stating that the catalogue files were not installed. would you all >> please >> tell me if this is normal or something went wrong and if something went >> wrong, how to fix the issue? She is running XP Home & Jaws 6.2. All help >> will be appreciated immensely. Thanks much, take care. >> Mike >> >> >> For answers to frequently asked questions about this list visit: >> http://www.jaws-users.com/help/ >> > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
