Hi Lennie,
Thanks. I'll give them a call.
--------------------------------------------------
From: "Lennie" <lenni...@mchsi.com>
Sent: August 27, 2012 3:26 PM
To: <jaws-users-list@jaws-users.com>
Subject: Re: [JAWS-Users] Jumping PC cursor
Hi Joe,
I finally think that my problem is resolved thanks for Freedom Scientific.
I called them today and the technical support person using candem was able
to fix the problem I think. I say I think because after moving around my
computer, it appears to be working fine. I need a little more time to try
it out.
If you can, give technical support a call. I cannot tell you exactly what
he did, but while a folder is open, he went to view and down arrow to
customize this folder and did something there. He was moving around pretty
fast and I didn't catch what he did.
Anyway, let's hope that I do not have the problem anymore and that FS can
help you. By the way, my problem is on my XP desktop computer and my
windows7 laptop seems to be working fine.
Take care.
Lennie
At 02:05 PM 8/27/2012, you wrote:
Hi,
I'm having the exact same problem and I, too feel it's not the mouse.
Lennie, I've read your explanation over and over and it mirror's my
problem exactly. I'm running Windows 7, latest version of JAWS 13 on a 64
bit machine and I also have an Xp 32 bit machine running the same
programs. Both machines are desk top computers. Have you contacted FS? I
intend to do so soon because it is driving me crazy!
Jo
--------------------------------------------------
From: "Lennie" <lenni...@mchsi.com>
Sent: August 27, 2012 12:12 PM
To: <jaws-users-list@jaws-users.com>
Subject: Re: [JAWS-Users] Jumping PC cursor
Hi Hans,
Thanks for the suggestion, but the mouse is not the problem. I have a
wired mouse that is kept out of my reach and my keyboard does not have
any way to navigate with a mouse since the keyboard does not have that
feature.
Thanks anyway. Take care.
Lennie
At 01:49 PM 8/26/2012, you wrote:
Hi Lennie.
One suggestion, that i think about, after reading your description of
your problem, is the mousepad, do you have disabled this?
It is very easy to get somewhat activated, if the mousepad is enabled,
so probably you have a solution here?
Hans Pauli.
-----Oprindelig meddelelse----- Fra: Lennie
Dato: 26. august 2012 17:18
Til: jaws-users-list@jaws-users.com
Emne: [JAWS-Users] Jumping PC cursor
Hi,
I have a problem what I think it has to do with the Jaws PC cursor.
I could be on the desktop or in a folder with file names. It makes no
difference. When I bring up the desktop, the cursor does not always
land back on the Icon that I Started with. For example, I press enter
on my computer, perform my task and Alt+F4. When the desktop is
displayed, the cursor could be on another Icon instead of my computer
icon.
This is the same when I go into a folder. I could be on a file that I
want to open and when I press enter on it, the cursor jumps to
another file and opens that one. This can also happen when in my
favorites. I press enter on a particular shortcut that I want to go
to and the cursor jump to another shortcut and bring up that web
page. I don't have to press enter for the cursor to jump. I can land
on a file name and not doing anything, the cursor jumps anyway. This
problem doesn't occur within an application like Excel or Word.
I am wondering if this has anything to do with the video intercept?
Perhaps the video intercept is corrupted and/or needs to be repaired
or updated? This problem happens in both the latest Jaws 12 and
Jaws13. I am using windows XP . I have a laptop with windows7 and
this problem does not occur in either Jaws12 &13.
Does Jaws 12 or 13 use video intercept or have FS change this? Any
suggestion on how to correct this problem will greatly be
appreciated. Thank you.
Take care.
Lennie
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