I understand, Greg. I've had the same issues with Outlook Express with Jaws
14.
I thankfully use Jaws 13, but as Jaws gets more bloated with features and
minor workarounds, these annoyances are growing. I've submitted a couple
tech support requests to FS but to no avail.
Until Jaws go through a complete re-write, I don't know if I'll continue
getting an SMA because of all the little aggravations like this, webpage
hangs and crashes that I don't experience with competitive products.
Steve
----- Original Message -----
From: "Greg Washington" <gregw...@comcast.net>
To: <jaws-users-list@jaws-users.com>
Sent: Thursday, February 07, 2013 8:56 AM
Subject: [JAWS-Users] Problem with Jaws 14 and Outlook 2007
I am having a real problem using Jaws 14, all versions including latest
update with Outlook 2007 on my windows 7 machine. When I first open
Outlook
Jaws works fine allowing me to read emails using the shortcut keys such as
h
for headings, etc. However after Outlook has been open for a while, 5
minutes or longer, the Jaws hot keys stop working. For example when I hit
the h key the letter h is typed in the open email rather than going to a
heading in the email.
I spoke with FS tech support yesterday. They said that it seems that
Outlook 2007 on my computer "deteriorates" after it has been open for a
while and and is not recognizing the open emails as virtual documents. He
could tell that because when I am experiencing this problem the pc cursor
key says pc cursor rather than virtual pc cursor. He suggested I make
sure
my Outlook 2007 had all the updates.
I checked that and all updates for windows 7 and office 2007 have been
installed. I also ran the office diagnostic tool from the Outlook 2007
help
menu and everything reported as no problems.
I can work around this problem by either using Jaws 13 where the
insert+shift+w key opens the email in a web browser window or I can close
Outlook 2007 and reopen it again when using Jaws 14. However I would like
to be able to use Jaws 14 and Outlook 2007 without having to do that every
5
minutes or so.
Any suggestions on how to fix this problem would be greatly appreciated.
Greg Washington
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