I am seeing the same thing. When the screen does not seem to be virtualized, I use the old button on the Quick Access toolbar that I always used in JFW13. Sounds like I need to report this though.
Cher -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Greg Washington Sent: Thursday, February 07, 2013 8:57 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Problem with Jaws 14 and Outlook 2007 I am having a real problem using Jaws 14, all versions including latest update with Outlook 2007 on my windows 7 machine. When I first open Outlook Jaws works fine allowing me to read emails using the shortcut keys such as h for headings, etc. However after Outlook has been open for a while, 5 minutes or longer, the Jaws hot keys stop working. For example when I hit the h key the letter h is typed in the open email rather than going to a heading in the email. I spoke with FS tech support yesterday. They said that it seems that Outlook 2007 on my computer "deteriorates" after it has been open for a while and and is not recognizing the open emails as virtual documents. He could tell that because when I am experiencing this problem the pc cursor key says pc cursor rather than virtual pc cursor. He suggested I make sure my Outlook 2007 had all the updates. I checked that and all updates for windows 7 and office 2007 have been installed. I also ran the office diagnostic tool from the Outlook 2007 help menu and everything reported as no problems. I can work around this problem by either using Jaws 13 where the insert+shift+w key opens the email in a web browser window or I can insert+shift+close Outlook 2007 and reopen it again when using Jaws 14. However I would like to be able to use Jaws 14 and Outlook 2007 without having to do that every 5 minutes or so. Any suggestions on how to fix this problem would be greatly appreciated. Greg Washington For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
