woe folks, slow down a little, this may be what is needed but there are other items that can fix this that should be tried unless as Chris said, there is nothing of real importance on the computer.
it may take a tech to run them in safe mode but if anyone can get the following files from the URL's given, put them on a thumb drive and then run them on the infected computer, they may well be able to clean the problem out: independent download anti-virus hunt and kill files: download these, on another computer if necessary put them on a thumb drive and run them. each is updated quite often so new downloads are necessary to make sure there up to date. 1. McAfee Stinger download latest version from: http://www.mcafee.com/apps/free-tools/termsofuse.aspx?url=/us/downloads/free -tools/stinger.aspx * note, if the URL runs onto two lines for you it has been "broken" by the mail client, you need to copy the whole thing out, take out the "blank" spot in the address and then paste it into a internet browser . 2. Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx HTH, inthane -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Chris Hill Sent: Monday, March 11, 2013 1:13 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] help or suggestions needed please And if it won't boot to safe mode, he has a decision to make. If he has stuff on it he can't live without, find a tech to pull the stuff off and do a factory restore. If he doesn't care about anything on it, just do a factory restore, usually buried under the f8 menu, or sometimes under f10 or another key, any of those options must be chosen as soon as the pc is powered up. Usually after the first good infection, there isn't any saving it. On 3/11/2013 12:48, Angel wrote: > Have him boot into safe mode. Download anti malware bytes, and run that > utility. It will get rid of the problem. > ----- Original Message ----- From: "Sugar" <sugarsy...@sbcglobal.net> > To: <jaws-users-list@jaws-users.com> > Sent: Monday, March 11, 2013 11:22 AM > Subject: [JAWS-Users] help or suggestions needed please > > >> Hello >> My father is visiting here from S. California, and last night he got a >> pop up from FBI(this is a scam) he did not know and he tried to get >> out of it, and did everything that he knew how to stop it, when a >> little camera popped up and now his picture is on the screen, again a >> total scam >> so question is hwhat can we do to remove this and now his lap top is >> locked and he can't do anything >> It's a windows 7 and useing office 20010 >> Thank you >> Sugar >> >> Peace Be, Sugar >> "I have loved the stars to fondly to be fearful of the >> night." >> ~Galileo >> For answers to frequently asked questions about this list visit: >> http://www.jaws-users.com/help/ > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
