Well there must be quite a number of the 600 plus subscribers on here running that particular email client, so with luck we'll generate some traffic on the subject.
David Ferrin A complex system that does not work is invariably found to have evolved from a simpler system that worked perfectly. -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Greg Washington Sent: Friday, May 24, 2013 11:59 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Ongoing problem with Jaws 14 reading html emails in Outlook 2007 David, thanks for your response. Your experience with Outlook 2007 and Jaws14 is the same as Bryan reported with his setup and others at Fs. I'm guessing it is something particular to some setting or configuration on my PC. I don't have another computer running windows 7 so I cannot see if it would work on another computer of mine. Hopefully others on the list can help out on this matter. It is very frustrating. It's great that Jaws14 can read html emails in Outlook 2007 and it makes things much easier for me when it is working. Greg Washington -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of David Ferrin Sent: Friday, May 24, 2013 10:43 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Ongoing problem with Jaws 14 reading html emails in Outlook 2007 Sorry for your sake to report that I am using outlook 2007 on 2 systems at various times without any issues at all. In fact it does seem to work better than 2003. This is a 64 bit with 7 pro and I have a 32 bit with ultimate on it. That problem has never shown up here at all. I remember once quite a long time ago running windows ME the same thing happened where nobody else could reproduce the problem I was having at that time and it never did get resolved. May you have better luck than I did at that time. David Ferrin Always be yourself because the people that matter don't mind, and the ones that mind don't matter. -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Greg Washington Sent: Friday, May 24, 2013 11:36 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Ongoing problem with Jaws 14 reading html emails in Outlook 2007 Dear list members, I am still experiencing a problem with Jaws 14, including the latest update, reading html emails in Outlook 2007. When I first open Outlook 2007 Jaws 14 will read html emails fine. I can read the emails and use Jaws quick navigation keys to navigate the email. However after a few minutes with Outlook open Jaws 14 stops reading the emails with the virtual jaws cursor and reports it is using the PC cursor. At that point I cannot use the quick keys nor read the body of the email correctly. When that happens I need to close Outlook and reopen it. After reopening it, Jaws 14 may work for a few minutes and then it reverts to not reading html emails correctly. I have reported this to Freedom Scientific (FS) and have had telephone consultations with John Carson to try and identify and solve the problem. Unfortunately we could not solve it despite John's best efforts. I heard from Bryan Carver today. He is FS's director of Tech support and a Jaws user. He says that FS cannot reproduce the problem and that a number of staff at FS use Jaws 14 with windows 7 with Outlook 2007 all the time and have had no problems. He said that unless other jaws users can let Fs know that they are having the same problem as I am and be willing to share their computer setups with FS then there is nothing further FS can do. So if anyone is having the problems with Jaws 14 and Outlook 2007 that I am could you please contact John or Bryan at FS and if possible send them your computer's set up, i.e. processor, video card, security software in use, model number, etc. there emails are below. It would probably facilitate matters if you reference my FS tech support Inquiry Number: 222674. Thanks very much for any help in this matter. Fs has been very helpful and responsive but it seems without input from other Jaws users having the same problem as mine a solution is not in the offering. Greg Washington Bryan Carver bcar...@freedomscientific.com John Carson johncar...@freedomscientific.com For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
