Hi Patti,
Try this:

http://support.microsoft.com/kb/980224

Apparently Microsoft is aware of the problem,
but using Jaws 15, I could not locate the cause or solution on the page.
HTH,
Rick Justice

Tomorrow's another day, another way!
and if tomorrow never comes, problem solved!


----- Original Message ----- 
From: "Patti" <bbk...@comcast.net>
To: "Jaws" <jaws-users-list@jaws-users.com>
Sent: Friday, December 20, 2013 5:22 PM
Subject: [JAWS-Users] Microsoft Office Word 2010


Hey Gang,

I'm running Windows 7, MS word 2010, and when I close a document I get this
error.

What can I do to fix it please?

Thanks for any help you all can give me.

Patti



Microsoft Office Word

This file is in use by another application or user.

 (C:\Users\...\Templates\Normal.dotm)

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OK

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Users Technology Services AppData Roaming Microsoft Templates

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Name Date modified Type Size

Favorites Normal.dotm 12/19/2013 10:40 ... Microsoft Office ... 18 KBDesktop
NormalEmail.dotm 8/15/2013 8:59 AM Microsoft Office ... 16 KBDownloads

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File name: Normal.dotm

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