Hi Kevin,
I take it that since you have Windows Media Player 12, that you are running
windows 8. Is this correct? I believe that you need to run a repair on your
operating system. It sounds as if you have either or both some missing and
corrupt DLL files in your system. The easiest way would be to have a repair
disc, which computer manufacturers do not supply with their computers
anymore, but you can buy one for your OS Either through the manufacturer,
Microsoft, or some place like Ebay. You will need to insert the cd into the
disc drive on your computer, determine which key to press to boot to the
disc drive, and select repair Windows from the options shown. You can also
perform this operation with an installation disc.
hth,
Mike
-----Original Message-----
From: Kevin Lee
Sent: Tuesday, May 6, 2014 3:35 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] the program has stopped working
I have a hp netbook running windows 7 starter and I’m using jaws 15 with it.
usually when I use programs on it like notepad, windows media player 12i get
an error window that says the program has stopped working is this error
similar to the error windows explorer has stopped working
what would be a solution to fix this?
Email is golden!!!
Kevin Lee
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