I've gotten that pop up, I just press Alt f4 until it closes. I have Malware on both laptop and desktop.
On 9/22/16, Nicole Valicia Thompson-Andrews <goldyemo...@gmail.com> wrote: > What's Ransomeware? > > On 9/22/16, John Fitzgerald <jhnftzg...@gmail.com> wrote: >> Thanks for all the suggestions. >> >> John Fitzgerald >> Muse, Oklahoma >> Article V Convention of States >> http://www.cosaction.com/?recruiter_id=1022484 >> >> -----Original Message----- >> From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On >> Behalf Of Kenny >> Sent: Thursday, September 22, 2016 5:12 PM >> To: jaws-users-list@jaws-users.com >> Subject: Re: [JAWS-Users] Jaws issues and more >> >> WOW! Sounds like what my trusting mom experienced a few weeks ago. >> >> Since she didn't have anything installed on the laptop worth keeping I >> instructed her on how to factory reset the Dell Laptop (Her situation was >> a >> lot worse than yours.) They were trying to get $75 out of my mom and she >> hung up the phone LOL! >> >> Ransomeware is definitely the scourge of the web. You were very very >> lucky >> they didn't encrypt all of your files forcing you to deal with them. >> >> Next time you get one of those persistent alert boxes while surfing a >> site, >> it's best you never click on any button. Try hitting >> [Ctrl]+[Shift]+[Escape] >> to bring up the Windows Tasks manager. Locate the name process in the >> list >> of running tasks and select [End Task] button to close/stop it. >> >> Then disconnect your PC and run a full virus scan. Afterwards, use >> Piriform's CCleaner program to stop any leftover malware/ran some modules >> from loading at startup (have this installed before hand.) >> >> https://www.piriform.com/ccleaner/download >> >> Also use CCleaner to completely clean all of your browser's cache and >> unneeded temp files. >> >> Always reboot your PC after performing any checks. Pay attention to the >> System Tray (Area next to the clock) after each restart for any >> unfamiliar >> programs which you didn't install willingly. >> >> If you notice any, bring up the Windows Programs and Features manager and >> start uninstalling them. >> >> The faster you are at killing the tasks and disconnecting your PC from >> the >> web, the better your chances are in dealing with the infection rather >> easily. The key is never never click on any button to close the alert >> popup. >> >> My motto is that if they used illegal means to draw me in, then use >> common >> sense not to stay in. >> >> Glad everything worked out for you. >> >> -----Original Message----- >> From: John Fitzgerald >> Sent: Thursday, September 22, 2016 5:37 PM >> To: jaws-users-list@jaws-users.com >> Subject: [JAWS-Users] Jaws issues and more >> >> Hi Everyone, >> >> >> >> I am putting this info out so that you can recognize some of the signs >> and >> hopefully prevent someone from being taken, and I apologize in advance if >> this doesn't meet the strict guidelines for the list. >> >> >> >> My computer started acting weird a couple of days ago, it popped up >> saying >> the magic and jaws were installed incorrectly and the they were now >> running >> in forty minute mode. I did a complete shutdown and restart which seemed >> to >> solve the problem. The first time it occurred I thought it was just a >> glitch. >> >> >> >> The next morning when I restarted my computer the exact same thing >> occurred, >> and a restart solved the issue again. The third morning I had no issues >> after starting the computer for the day. While checking my email I went >> to >> the classmates.com website to get the particulars on my 40th high school >> reunion, I clicked on a link there to see a message from a classmate, >> which >> brought up a popup stating that my computer was infected and that I >> needed >> to call this 888 toll free number. I tried to close the popup but it >> wouldn't close, then I tried to close firefox and it wouldn't respond >> either. >> >> >> >> So, I called the toll free number and got someone who spoed very poor >> English, I asked him who he was with and he told me Microsoft technical >> support. I asked him once again and was told the t=same thing. He had >> me >> open the run box and put in hh space h and ftell him what was on the >> window, >> then he had me find and connect to ? (forgot this one). At which time >> he >> had full access to my computer. At this point he was telling me >> everything >> that I needed to do to prevent malware/ransome ware, then he launched >> into >> a sales pitch for three different levels of protection and he was going >> to >> hand me off to a technician. >> >> >> >> At this point the light came on, and I said " So let me see if I >> understand >> this correctly, you put ransome ware on my computer, and now in order to >> get >> it fixed you are pumping me for God knows how much money?", at this >> point >> he muted his phone, and I attempted to shutdowm my computer, but it >> didn't >> respond. I tried a second shutdown and still no response, so I did a >> hard >> shutdown (held the power button down for approximately 6 seconds). Then I >> pulled my Ethernet cable. >> >> >> >> At this point I thought I was in deep excrement. I then called the >> company >> who did the AT build on this computer, I talked with a tech support guy >> who, >> said "Oh my, is the computer on now?. He worked me through giving him >> access to my computer with the sighted assistance of one of my >> granddaughtrs, then he got my jaws and magic programs going again, >> checked >> to see what damage had been done, checked to see if funning the windows >> updates was ok with me, started the 127 update downloads, and said that >> if >> I >> had any more problems to call him again tomorrow. >> >> >> >> If I hadn't had this resource, I would still be off line strggling to get >> jaws and magic back so that I could function. I guess the moral of this >> story is "It can happen to you", and I can't thank the people at >> boundless >> AT enough for their assistance. Not only did they save my bacon, they >> seem >> to have fixed my initial issue of going into 40 minute mode. >> >> >> >> I highly recommend Boundless AT as a source for Assistive Technology >> enabled >> computers. >> >> >> >> John Fitzgerald >> >> Muse, Oklahoma >> >> Article V Convention of States >> >> <http://www.cosaction.com/?recruiter_id=1022484> >> http://www.cosaction.com/?recruiter_id=1022484 >> >> >> >> For answers to frequently asked questions about this list visit: >> http://www.jaws-users.com/help/ >> >> >> For answers to frequently asked questions about this list visit: >> http://www.jaws-users.com/help/ >> >> >> For answers to frequently asked questions about this list visit: >> http://www.jaws-users.com/help/ >> > > > -- > > Pen Name > Mellissa Green > > Founder of A Blue Green Universe > website > www.abluegreenuniverse.com > twitter > twitter.com/@abluegreenunivs > pinterest > pinterest.com/abluegreen > -- Pen Name Mellissa Green Founder of A Blue Green Universe website www.abluegreenuniverse.com twitter twitter.com/@abluegreenunivs pinterest pinterest.com/abluegreen For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
