I went from 16 to 18 with no issue. I used the download executable file and ran it from my temp folder and ran as admin. robin Robin East
IT Analyst/Developer | Information Technology Branch Canada Revenue Agency | Government of Canada robin.e...@cra-arc.gc.ca | Tel. 306-975-4222 Accessibility. Make it your business! / Share your ideas. TI Analyste/Développeur | Direction générale de l'informatique Agence du revenu du Canada | Gouvernement du Canada robin.e...@cra-arc.gc.ca | Tél. 306-975-4222 Accessibilité. Faites-en votre affaire! / Partager vos idées. -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of joanne Sent: November 8, 2016 2:58 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] cannot install jaws 18/getting error message I am unable to complete the installation of jaws 18. I downloaded it from the FS site, and it will get to the please wait page with all the clicks. But after awhile it says it could not be installed. I am using windows 7 home. Should I put 17 in first? I have 16 but hadn't installed 17 on this computer. I appreciate any assistance. Joanne For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
