On Wed, 2008-12-10 at 15:04 +0000, Neil at CASoftware wrote: > jBASE 3.4.10 – Windows. > > > > Suddenly a spooler queue is saying I/O ERROR. > > > > This queue is attached to a Windows Printer queue name and I can print > a test page from the Server to the computer that has the printer > connected locally. I have also printed to the Windows queue via > Notepad from the Server. > > > > This has been happening a few times with this printer over the past > couple of months but a reboot of both the server and client’s system > has solved the problem. Today the problem persists after the reboot. > > > > Can anyone advise where I should look please? I have exhausted > everything I can think of.
Unfortunately, this can happen for all sorts of reasons and they are usually outside the control of jBASE. Some common issues: 1) The network printer goes offline; 2) The network printed appears to go offline but it is really something to do with Windows; 3) There is some transient permissions problem; 4) The Windows spooler isn't configured correctly to handle multiple jobs at once and some systems are trying to send directly to the printer and some are going through the Windows server; 5) The printer drivers or operating system is not patched up to date (this is cause #1, so make sure they at least update the printer drivers); 6) Someone changed the printer configuration on the fly; 7) Cause #2 - someone canceled someone else's job to get theirs to run, and in the process did something else that screws everything up; 8) Check with jBASE support for latest patches (you are reasonably up to date I think, otherwise I would put this about #2 or #3) 9) Perhaps the job is too big (disk space? domain permissions for print job size?) or contains some incorrect printer instructions? In order, I would do this: 1) Update the printer drivers and network card drivers to the latest versions; 2) Update the operating systems bang up to date via Widows update; 3) Reboot the printer; 4) Delete the jBASE queue; 5) :SP-NEWTAB the jBASE spooler (back up any print jobs they need of course); 6) See if there are any updates for the network equipment they are using - this is quite often a source of angst as people throw in a cheap router or switch and never update the firmware; Unfortunately, spooling from notepad and so on does not really tell you much as you could just be getting lucky. Unfortunately, it is a process of trial and error because all the jBASE spooler gets is a generic error that does not really pin anything down. Jim --~--~---------~--~----~------------~-------~--~----~ Please read the posting guidelines at: http://groups.google.com/group/jBASE/web/Posting%20Guidelines IMPORTANT: Type T24: at the start of the subject line for questions specific to Globus/T24 To post, send email to [email protected] To unsubscribe, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/jBASE?hl=en -~----------~----~----~----~------~----~------~--~---
