Hello Moshe and Group,
I posted about this bug back on April 11th in this group using the
subject: "[JAWS-Users] Latest JAWS 16 Update and Thunderbird Bug". I
then reported it to FS support and talked to a tech who was going to
send this issue up the support chain. I have yet to hear anything from
them about it. I also tried the latest update that came out last week
and found it also has the bug so it has not been fixed. I also have an
open ticket for well over a month about Thunderbird that deals with the
fact that you cannot minimize the Thunderbird window after you open a
message. Again, no response from FS tech support. I can live with that
one but this other bug is a show stopper as I can't update JAWS until it
is fixed. Below is a copy of my message that I posted back in April. So
Moshe, you are not alone with this problem and I'm kind of relieved to
see that it is just not something specific with my machine or software.
Hope they fix it soon.
Here is my original message:
I seem to have found a problem with the latest release of the JAWS
16 update and viewing a large e-mail message in Thunderbird. For example I
receive this group as a digest message (last message was 123K in size),
and when I open it and for instance, hold down the down arrow key to
move rapidly down into the message, JAWS get sluggish and eventually
freezes and then crashes.
So first I tried installing the previous update. The installer told
me I had to remove the current version before it would allow an install
of the older version. So I uninstalled JAWS and installed the January
update release. Still broken.
Then I uninstalled JAWS again and also removed my current settings.
installed the January update release again. Still broken.
This time, uninstalled JAWS again, my settings, and additionally,
the shared components. Installed the January update release, and the
problem was gone.
So apparently, whatever file contains the bug, is put into the shared
components folder so simply removing the latest update and installing an
older version won't fix the problem as the file(s) with the problem
remains within the shared components.
So, not knowing what other Freedom applications I may have broken by
removing the shared file components, I had to recover from a previous
back up which fortunately I had made recently. So there went an entire
day of fooling around just to get back to where I was the day before.
I will report this to tech support so they can look into the problem
and hopefully fix it. I just wanted to let the group know that if you
find an issue with the latest update, you might have to remove the
shared components before installing an older release to resolve the problem.
Rob
Original message from Moshe:
I actually have an escalated case with FS, and was told to call someone
back, but I got the person's voice mail three times.
The problem is this: Since about a month ago I have had problems
reading long messages in Mozilla Thunderbird, particularly digests with
long tables of contents. At some point, there are frequent and
increasingly longer pauses,and sometimes Jaws resets itself, putting me
back at the top of the message. In places well into the message, the
computer becomes sluggish. I have recently noticed that when
Alt-tabbing away from TB, even when there is not a lockup, Thunderbird
is reluctant to relinquish focus. The long messages read fine when
View Source is used, or the message is saved as a text file, or the
contents are copied and pasted into Notepad.
I have read the messages with success using Jaws 15. Even when I did a
complete uninstall and re-install of 16, I have the same problems.
There does not seem to be a difference between using the normal
configuration or the third party Thunderbird Blind scripts. More ram was
added to the computer, and still no change.
If anyone has had similar experiences,or has suggestions on how to
handle this, I would appreciate. Thanks.
Moshe Segal
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