Greetings,
On one hand, I can understand H-J's unwillingness to support JFW if it really isn't
designed to run on a network server.
Perhaps, the best solution is, currently, to install JFW on each workstation where it
is needed, provided that sufficient
numbers of licenses and authorization keys have been purchased.
However, on the other hand, H-J produces a special kind of software. A screen reader
is likely to be used in many
different environments, even those for which it was not specifically designed. JAWS
does, after all, stand for Job
Access with Speech. H-J should, imho, do its best to help the customer determine a
solution that will solve the
customer's particular problem. H-J should not, therefore, simply excuse themselves
from the attempt to solve the
customer's problem by simply saying that the customer is doing something that is
unsupported. In my view, this is not
good. Again, JAWS stands for Job Access with Speech. This acronym was developed by
H-J...
The preceeding was just my $.02. Regards.
On Wed, 03 Mar 1999 22:13:22 -0600, Matthew Janusauskas wrote:
>This is the latest response after my commplaint about their first response
>to my Novell question...
>
>-----Original Message-----
>From: Henter-Joyce Inc. [mailto:[EMAIL PROTECTED]]
>Sent: Wednesday, March 03, 1999 13:52
>To: [EMAIL PROTECTED]
>Subject: Re: FW: Ticket No. 28347 FW: JFW on a Novell Network
>
>
> Henter-Joyce does not have a network aware version of the JAWS
>product,
>therefore we don't support the use of JAWS across a network. Some users
>have
>been able to load JAWS on a server, and run JAWS across the network when the
>workstations were identical, using the save sound card, video card, etc.
>However, we do not offer technical for this type of setup, and can only
>suggest
>that it may be possible.
>_____________________________________________________________
>We hope that this answer has helped you solve your problem. If your
>question
>was not fully answered, and you need more immediate help, please call (727)
>803-8600, and press 2, between the hours of 8:30AM and 5:00PM, Monday
>through
>Friday, Eastern U.S. time.
>
>Dennis G. Godin
>Henter-Joyce Technical Support Specialist
>At 09:31 AM 3/3/99 -0500, you wrote:
>>
>>
>>-----Original Message-----
>>From: Matthew Janusauskas [mailto:[EMAIL PROTECTED]]
>>Sent: Tuesday, March 02, 1999 11:26 PM
>>To: Henter-Joyce Inc.
>>Subject: RE: Ticket No. 28347 FW: JFW on a Novell Network
>>
>>
>>Am I missing something?
>>
>>You tell me that it can't be done, then you tell me that it probably can
>but
>>you don't offer support for that setup... What?
>>
>>I guess I am on my own.
>>
>>Thanks.
>>
>>Sgt. Matthew Janusauskas
>>E.S.D.A. / ARES / I.D.T.
>>Kankakee County Sheriff's Department
>>
>>
>>-----Original Message-----
>>From: Henter-Joyce Inc. [mailto:[EMAIL PROTECTED]]
>>Sent: Tuesday, March 02, 1999 17:00
>>To: [EMAIL PROTECTED]
>>Subject: Re: Ticket No. 28347 FW: JFW on a Novell Network
>>
>>
>> JAWS 3.2 does not have network support, that will enable you to run
>>it
>>from any station on the network. If all the stationsa re identical, and
>you
>>have JAWS installed on the servicer, you may be able to use JAWS across the
>>network, with a software synthesizer like Eloquence. But we do not offer
>>technical support for this type of setup.
>>_____________________________________________________________
>>We hope that this answer has helped you solve your problem. If your
>>question
>>was not fully answered, and you need more immediate help, please call (727)
>>803-8600, and press 2, between the hours of 8:30AM and 5:00PM, Monday
>>through
>>Friday, Eastern U.S. time.
>>
>>Dennis G. Godin
>>Henter-Joyce Technical Support Specialist
>> At 10:32 AM 3/2/99 -0500, you wrote:
>>>
>>>
>>>-----Original Message-----
>>>From: Matthew Janusauskas [mailto:[EMAIL PROTECTED]]
>>>Sent: Monday, March 01, 1999 8:00 PM
>>>To: [EMAIL PROTECTED]
>>>Subject: JFW on a Novell Network
>>>
>>>
>>>Hello,
>>>
>>>I need some fast assistance/information regarding running JFW 3.2 on a
>>>Novell Netware v4.11 environment. I must be able to install JFW on the
>>>network and be able to access the application from various PC's on the
>>>network that I will be required to work on.
>>>
>>>Thank you for the help.
>>>
>>>Matthew Janusauskas
>>>[EMAIL PROTECTED]
>>
>>
>>
>>_____________________________________________________________
>>Dennis G. Godin
>>Henter-Joyce Technical Specialist
>>Henter-Joyce, Inc.
>>We Make Computers Talk
>>Voice: (727) 803-8600
>>Fax: (727) 803-8001
>>Home Page: <http://www.hj.com/TechSupport/TechSupport.html>
>>FTP Site: <ftp://ftp.hj.com>
>>_____________________________________________________________
>
>
>
>_____________________________________________________________
>Dennis G. Godin
>Henter-Joyce Technical Specialist
>Henter-Joyce, Inc.
>We Make Computers Talk
>Voice: (727) 803-8600
>Fax: (727) 803-8001
>Home Page: <http://www.hj.com/TechSupport/TechSupport.html>
>FTP Site: <ftp://ftp.hj.com>
>_____________________________________________________________
>
>-
>Visit the jfw ml web page: http://jfw.cjb.net
>
-
Visit the jfw ml web page: http://jfw.cjb.net
