Beth,
Now you know that you will always be in business. Know why? Cause there
are always people like me, too damn lazy to read all these manuals. Heck
manuals to me are like word problems in math.
At 10:14 PM 3/22/99 -0500, you wrote:
>Hello, Frank. As a technical support representative, I will not disagree
>with you that people should read their help file and manuals, it would
>certainly save me some time off the phone.-:) However, it may help to take
>things with a grain of salt. The help files for some of these common
>applicaitons, and especially for the uncommon ones, don't write help files
>with blind people in mind. Some of them hide keyboard shortucts or don't
>post them at all. Many of us have found work arounds and ways to do things
>that people who use a mouse in the conventional manner may have never
>thought of, let alone used on a daily basis.
>
> I find this to be the case all the time when I talk with sighted
>customers on the phone. When their mouse won't work, when they have trouble
>clicking the right mouse button with their left hand, those things I use as
>a blind person every day seem to help my sighted colleagues as well.
>
> Again, please don't think I'm disagreeing with you, I'm just trying to
>be realistic about our time and effort.
>
>=Beth=
>=Beth Hatch-Alleyne=
>Justice Means Not Just Us.
>E-mail: [EMAIL PROTECTED]
>-----Original Message-----
>From: Frank Ibarra <[EMAIL PROTECTED]>
>To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
>Date: Monday, March 22, 1999 5:33 AM
>Subject: jfw and help
>
>
>>I have to say that this has been a great list for I have learned things I
>>would had never learned other wize. Scripts, techniques, and tricks to
>>make other applications work.
>>Second, I am not the moderator, nor do I wish to act on his behalf. I am
>>simply stating the concerns of a member with 10 hours of work per day and
>>not a lot of time to sift through all the messages.
>>I only wish that people would consult their help files a little more before
>>turning to the list to ask questions. It is really time consuming to sift
>>through 40 messages dealing with the same topic; a topic which is clearly
>>discussed in the jfw help file, or a question that is clearly answered in
>>the help file.
>>In posting this, it is not my wish to anger anyone. It is merely to point
>>out that the help files of applications are written for a purpose. Eight
>>times out of ten, the questions about popular programs (outlook express,
>>icq, explorer), to name a few have most of the answers in help files.
>>I only wish that people accept this as it is meant. It is not my wish, as
>>I said before, to hurt anyone's feelings. I know theree are a lot of
>>beginners, and I love helping just as much as anyone.
>>Be safe.
>>Your friend,
>>
>>Frank.
>>[EMAIL PROTECTED]
>>
>>-
>>Visit the jfw ml web page: http://jfw.cjb.net
>>
>
>-
>Visit the jfw ml web page: http://jfw.cjb.net
>
>
Scott - The Raging Bass Man
-
Visit the jfw ml web page: http://jfw.cjb.net
