If true, it is astounding that HJ has no concrete plans to address the
compatibility problem with 32 bit video drivers! It is also ironic
given that marketing statements by the company make a point of saying
that JFW is a 32 bit screen reader.
Regards,
Jamal
On Mon, 19 Apr 1999, Ron McEwan wrote:
> Date: Mon, 19 Apr 1999 11:30:40 -0600
> From: Ron McEwan <[EMAIL PROTECTED]>
> To: [EMAIL PROTECTED]
> Subject: FW: tech-support Ticket No. 32051 JFW 3.3 and video drivers
>
> Humm,
> HJ must be living in a world different than most of their users.
>
>
>
> -----Original Message-----
> From: Henter Joyce Tech Support [mailto:[EMAIL PROTECTED]]
> Sent: Monday, April 19, 1999 9:58 AM
> To: [EMAIL PROTECTED]
> Subject: tech-support Ticket No. 32051 JFW 3.3 and video drivers
>
>
> Hello Ron!
>
> I am sorry to inform you that at this time we are not supporting the 32 bit
> drivers as you already know. I also am sorry to inform you that we have no
> date of release for a version that is going to work with the 32 bit device
> drivers. Please watch our web site for more information about this subject.
> I hope this has answered your question. If you have more questions or need
> more information please feel free to contact us using the information below.
>
> Mitch
>
> Thank you for using Henter-Joyce products.
> We make computers talk.
> Mitch Green Technical support engineer.
> Direct technical support at 727 803 8600
> 800 voice mail support only 800 336 5658
> e-mail [EMAIL PROTECTED]
> web sight www.hj.com
>
> -----Original Message-----
> From: Ron Mcewan [mailto:[EMAIL PROTECTED]]
> Sent: Saturday, April 17, 1999 12:14 PM
> To: [EMAIL PROTECTED]; 'jfw list'
> Subject: JFW 3.3 and video drivers
>
>
> Dear HJ,
>
> I have downloaded and installed the Beta version of JFW 3.3.
>
> So far I think that it is a good product.
>
> However, I am extremely disappointed that support for 32 bit video drivers
> did not make it into this release. I have a ATI rage AGP pro card and am
> forced to use out-dated 16 bit drivers. I would think that this would have
> been some kind of priority with HJ, but I guess not.
>
> It is a pain for us who have a computer which is shared by family to ahve to
> use old drivers and limit the video capabilities for the rest of the family.
>
> Can you tell me when the 32 bit drivers will be supported by HJ?
>
> Ron
>
>
>
>
>
>
> -
> Visit the jfw ml web page: http://jfw.cjb.net
>
-
Visit the jfw ml web page: http://jfw.cjb.net
