On Sat, Oct 27, 2007 at 11:15:22AM +1300, Murray Altheim wrote:
> In some recent user testing we found that there was considerable
> confusion in space handling within wiki links, e.g., when
>
>    [Gary Snyder]
>
> is parsed and turned into a link to a new page, that new page will
> incorporate the space character as "%20". This is both rather
> counterintuitive, and created a situation where there were now two
> pages, GarySnyder and Gary%20Snyder. The users were very confused
> by this, it really screwed with their idea of the value of a
> WikiWord. One said "why the hell would I want to use a WikiWord
> then?" She was quite frustrated that after making the investment in
> trying to understand WikiWords, thinking she did, then having the
> system not work as she'd have thought. I have to agree.
>
> I've been looking around but can't find out how to turn off this
> behaviour. Isn't there a setting somewhere to automatically remove
> whitespace from links?

there is 
jspwiki.translatorReader.camelCaseLinks = false
(but I am pretty sure thats not what you are looking for)
or maybe this
jspwiki.breakTitleWithSpaces = false

>
> We also found that people had a great deal of difficulty understanding
> how to create a new page. It wasn't that (once they understood the
> idea of a WikiWord) the difficulty was in writing the link, it was
> in the cognitive leap required to understand that in order to create a
> new page one really needed to *first* create a link to it, which meant
> editing a page. They didn't understand why there wasn't a New Document
> or New Page button or menu command. We didn't want to suggest creating
> page islands (and even described that in documentation, that wasn't
> during testing read), but it was a very common issue.
>
> Another thing was not understanding the difference between the three
> main link presentations:  inbound, external and createpage links. I
> would guess that understanding the latter might help in solving the
> difficulty in creating pages.
Something I have found help full in another web app i use, are popup's, could 
we add pop up to these links to give some sort of advise as weather it's an 
internal, external, new page link ?  Maybe there could be a time delay on the 
pop up ?

>
> This could probably be fixed by improving the documentation, but in
> my own over-the-shoulder experiences I noted that few people actually
> stop long enough to actually read a paragraph of text, even when it's
> right in front of them -- they've been trained to look for menu
> commands or buttons. If there's going to be documentation it should
> be extremely terse, not written for geeks, i.e., no tech language. I
> think a How To page for common actions as part of the normal distro
> would be a good idea, with a link on the sidebar where users *might*
> see it.
>
> If anything else comes up I'll forward comments on.
>
> Murray
>
> ...........................................................................
> Murray Altheim <murray07 at altheim.com>                           ===  = =
> http://www.altheim.com/murray/                                     = =  ===
> SGML Grease Monkey, Banjo Player, Wantanabe Zen Monk               = =  = =
>
>       Boundless wind and moon - the eye within eyes,
>       Inexhaustible heaven and earth - the light beyond light,
>       The willow dark, the flower bright - ten thousand houses,
>       Knock at any door - there's one who will respond.
>                                       -- The Blue Cliff Record
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