It is a fair question, and the blanket policy of not supporting any
third party components makes sense for the company; this policy rarely
presents an issue in the real world as long as the support issue is
not related to the third party component.
However, lets just take one example to show how 3rd party components
can present a challenge to JTAC/support: Third party SFPs work just
fine in the E-series GE line modules, however upon reloading the line
card, the BPOST fails, and there is no indication of what the issue is
unless you console the line module and watch the POST messages.
The policy should not get in the way if you upgraded your RAM in your
RE and you have a IPv6 forwarding problem in the PFE, or a flapping
interface, for example.
Truman
On 26/08/2008, at 10:19 AM, Dermot Williams wrote:
My question is a more general one about whether or not Juniper reserve
the right to refuse to support a chassis that has had non-Juniper
components installed, whether that's DRAM, SFPs or compact-flash
cards.
Obviously if a problem is identified as originating with a dodgy
non-Juniper stick of RAM, I wouldn't expect them to provide a
replacement for the RAM but I would be wary about installing it in the
first place if I thought that they (or any other vendor) would
refuse to
provide any support whatsoever once it became apparent that there was
one or more non-branded components present - even if the actual
problem
isn't necessarily related to the component in question.
Dermot
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