Public bug reported:
Unable to mount phone.
It used to work fine in the past, now gone completely out.
If I connect it, sometimes I get a message on the phone screen indidcating if I
want to use it for file transfers or charging. When I choose file transfers
phone tries to mount but fails. I get the message: Unable to open MTP device
'[usb:002,073]'
This is the output from:lsusb
Bus 001 Device 002: ID 8087:8000 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 007: ID 8087:07dc Intel Corp.
Bus 002 Device 006: ID 5986:055e Acer, Inc
Bus 002 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card
Reader Controller
Bus 002 Device 004: ID 046d:c077 Logitech, Inc. M105 Optical Mouse
Bus 002 Device 096: ID 04e8:3469 Samsung Electronics Co., Ltd
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
as you can see device is not listed, ie htc.
this is the other output:
dmesg | grep error
[ 4.513851] usb 2-1: device not accepting address 10, error -71
[ 5.329827] usb 2-1: device not accepting address 12, error -71
[ 6.825737] usb 2-1: device not accepting address 15, error -71
[ 9.974461] EXT4-fs (sda3): re-mounted. Opts: errors=remount-ro
[ 11.284758] iwlwifi 0000:02:00.0: Direct firmware load for
iwlwifi-3160-17.ucode failed with error -2
[ 17.657095] usb 2-1: can't read configurations, error -110
[ 23.776699] usb 2-1: device not accepting address 21, error -71
[ 25.324569] usb 2-1: device not accepting address 25, error -71
[ 30.748339] usb 2-1: device descriptor read/all, error -110
[ 31.564231] usb 2-1: device not accepting address 29, error -71
[ 2724.182039] usb 2-1: device not accepting address 75, error -71
[ 2741.132996] usb 2-1: device not accepting address 81, error -71
[ 2747.276635] usb 2-1: device not accepting address 84, error -71
[ 2763.979585] usb 2-1: device not accepting address 89, error -71
[ 2765.163503] usb 2-1: device not accepting address 92, error -71
[ 2889.015888] usb 2-1: device not accepting address 97, error -71
[ 2967.527023] usb 2-1: device not accepting address 125, error -71
[ 3056.901541] usb 2-1: device not accepting address 25, error -71
[ 3138.452524] usb 2-1: device descriptor read/all, error -110
[ 3227.907019] usb 2-1: device not accepting address 71, error -71
[ 3338.788209] usb 2-1: device descriptor read/all, error -110
This is not a cable issue as I checked it on an old ubuntu box, ie the firs
16.04 with no updates, ie kernel 31 one and it works fine on it.
Could you pls look at it, thanks.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-45-generic 4.4.0-45.66
ProcVersionSignature: Ubuntu 4.4.0-45.66-generic 4.4.21
Uname: Linux 4.4.0-45-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: koli 1952 F.... pulseaudio
/dev/snd/controlC1: koli 1952 F.... pulseaudio
CurrentDesktop: Unity
Date: Fri Nov 11 10:00:59 2016
GvfsMonitorLog: Monitoring events. Press Ctrl+C to quit.
HibernationDevice: RESUME=UUID=7f093ee2-a093-4cde-99c6-a60706e7059f
HotplugNewDevices:
HotplugNewMounts:
InstallationDate: Installed on 2016-06-11 (152 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
MachineType: LENOVO 20354
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-45-generic.efi.signed
root=UUID=0954c6f9-fd74-4c40-ad0b-03e7f73f5153 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-4.4.0-45-generic N/A
linux-backports-modules-4.4.0-45-generic N/A
linux-firmware 1.157.4
SourcePackage: linux
Symptom: storage
UdevMonitorLog:
monitor will print the received events for:
UDEV - the event which udev sends out after rule processing
UdisksMonitorLog:
Monitoring the udisks daemon. Press Ctrl+C to exit.
10:01:38.818: The udisks-daemon is running (name-owner :1.77).
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/20/2014
dmi.bios.vendor: LENOVO
dmi.bios.version: 9BCN29WW
dmi.board.asset.tag: No Asset Tag
dmi.board.name: Lancer 5A5
dmi.board.vendor: LENOVO
dmi.board.version: 31900058WIN
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo Z50-70
dmi.modalias:
dmi:bvnLENOVO:bvr9BCN29WW:bd10/20/2014:svnLENOVO:pn20354:pvrLenovoZ50-70:rvnLENOVO:rnLancer5A5:rvr31900058WIN:cvnLENOVO:ct10:cvrLenovoZ50-70:
dmi.product.name: 20354
dmi.product.version: Lenovo Z50-70
dmi.sys.vendor: LENOVO
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug xenial
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You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1641075
Title:
connected my android phone, htc one m8, unabe to mount.
Status in linux package in Ubuntu:
New
Bug description:
Unable to mount phone.
It used to work fine in the past, now gone completely out.
If I connect it, sometimes I get a message on the phone screen indidcating if
I want to use it for file transfers or charging. When I choose file transfers
phone tries to mount but fails. I get the message: Unable to open MTP device
'[usb:002,073]'
This is the output from:lsusb
Bus 001 Device 002: ID 8087:8000 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 007: ID 8087:07dc Intel Corp.
Bus 002 Device 006: ID 5986:055e Acer, Inc
Bus 002 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card
Reader Controller
Bus 002 Device 004: ID 046d:c077 Logitech, Inc. M105 Optical Mouse
Bus 002 Device 096: ID 04e8:3469 Samsung Electronics Co., Ltd
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
as you can see device is not listed, ie htc.
this is the other output:
dmesg | grep error
[ 4.513851] usb 2-1: device not accepting address 10, error -71
[ 5.329827] usb 2-1: device not accepting address 12, error -71
[ 6.825737] usb 2-1: device not accepting address 15, error -71
[ 9.974461] EXT4-fs (sda3): re-mounted. Opts: errors=remount-ro
[ 11.284758] iwlwifi 0000:02:00.0: Direct firmware load for
iwlwifi-3160-17.ucode failed with error -2
[ 17.657095] usb 2-1: can't read configurations, error -110
[ 23.776699] usb 2-1: device not accepting address 21, error -71
[ 25.324569] usb 2-1: device not accepting address 25, error -71
[ 30.748339] usb 2-1: device descriptor read/all, error -110
[ 31.564231] usb 2-1: device not accepting address 29, error -71
[ 2724.182039] usb 2-1: device not accepting address 75, error -71
[ 2741.132996] usb 2-1: device not accepting address 81, error -71
[ 2747.276635] usb 2-1: device not accepting address 84, error -71
[ 2763.979585] usb 2-1: device not accepting address 89, error -71
[ 2765.163503] usb 2-1: device not accepting address 92, error -71
[ 2889.015888] usb 2-1: device not accepting address 97, error -71
[ 2967.527023] usb 2-1: device not accepting address 125, error -71
[ 3056.901541] usb 2-1: device not accepting address 25, error -71
[ 3138.452524] usb 2-1: device descriptor read/all, error -110
[ 3227.907019] usb 2-1: device not accepting address 71, error -71
[ 3338.788209] usb 2-1: device descriptor read/all, error -110
This is not a cable issue as I checked it on an old ubuntu box, ie the firs
16.04 with no updates, ie kernel 31 one and it works fine on it.
Could you pls look at it, thanks.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-45-generic 4.4.0-45.66
ProcVersionSignature: Ubuntu 4.4.0-45.66-generic 4.4.21
Uname: Linux 4.4.0-45-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: koli 1952 F.... pulseaudio
/dev/snd/controlC1: koli 1952 F.... pulseaudio
CurrentDesktop: Unity
Date: Fri Nov 11 10:00:59 2016
GvfsMonitorLog: Monitoring events. Press Ctrl+C to quit.
HibernationDevice: RESUME=UUID=7f093ee2-a093-4cde-99c6-a60706e7059f
HotplugNewDevices:
HotplugNewMounts:
InstallationDate: Installed on 2016-06-11 (152 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64
(20160420.1)
MachineType: LENOVO 20354
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-45-generic.efi.signed
root=UUID=0954c6f9-fd74-4c40-ad0b-03e7f73f5153 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-4.4.0-45-generic N/A
linux-backports-modules-4.4.0-45-generic N/A
linux-firmware 1.157.4
SourcePackage: linux
Symptom: storage
UdevMonitorLog:
monitor will print the received events for:
UDEV - the event which udev sends out after rule processing
UdisksMonitorLog:
Monitoring the udisks daemon. Press Ctrl+C to exit.
10:01:38.818: The udisks-daemon is running (name-owner :1.77).
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/20/2014
dmi.bios.vendor: LENOVO
dmi.bios.version: 9BCN29WW
dmi.board.asset.tag: No Asset Tag
dmi.board.name: Lancer 5A5
dmi.board.vendor: LENOVO
dmi.board.version: 31900058WIN
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo Z50-70
dmi.modalias:
dmi:bvnLENOVO:bvr9BCN29WW:bd10/20/2014:svnLENOVO:pn20354:pvrLenovoZ50-70:rvnLENOVO:rnLancer5A5:rvr31900058WIN:cvnLENOVO:ct10:cvrLenovoZ50-70:
dmi.product.name: 20354
dmi.product.version: Lenovo Z50-70
dmi.sys.vendor: LENOVO
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