Frank Lettau Dear Kai Heng Feng,
thank you so much for your kind and detailed response. I ran those patches, but unf. nothing has changed ... Since all the components should be pretty much standard, there should be others reporting same or similar bug.. all the best and thanks again - Frank Lettau - ... this is what somebody else (<daniel.van.v...@canonical.com>) wrote: Thanks for the bug report. Your kernel log mentions some errors regarding what looks like a Synaptics touchpad: [ 5.550275] i2c_hid i2c-SYNA3602:00: i2c-SYNA3602:00 supply vdd not found, using dummy regulator [ 5.550304] i2c_hid i2c-SYNA3602:00: Linked as a consumer to regulator.0 [ 5.550306] i2c_hid i2c-SYNA3602:00: i2c-SYNA3602:00 supply vddl not found, using dummy regulator [ 5.568184] i2c_hid i2c-SYNA3602:00: unexpected HID descriptor bcdVersion (0x0000) So this sounds like a kernel bug, or a BIOS or hardware problem. ** Summary changed: - Touchpad and touchsrceen not working + TREKSTOR Primebook C11B touchpad and touchscreen not working ** Package changed: xorg (Ubuntu) => linux (Ubuntu) Can you please test this kernel: > https://people.canonical.com/~khfeng/lp1849721+3/ > -- > You received this bug notification because you are subscribed to the bug report. > https://bugs.launchpad.net/bugs/1850681 > Title: > TREKSTOR Primebook C11B touchpad and touchscreen not working > Status in linux package in Ubuntu: > Confirmed > Bug description: > touchpad not working, only usb-mouse is recognized. touchscreen > functionality not working, but that would be rather less important. Everything else is perfectly fine. (18.04 LTS) > TREKSTOR Primebook C11B > Thanks :-) > ProblemType: Bug > DistroRelease: Ubuntu 18.04 > Package: xorg 1:7.7+19ubuntu7.1 > ProcVersionSignature: Ubuntu 5.0.0-32.34~18.04.2-generic 5.0.21 Uname: Linux 5.0.0-32-generic x86_64 > ApportVersion: 2.20.9-0ubuntu7.7 > Architecture: amd64 > BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CompositorRunning: None > CurrentDesktop: ubuntu:GNOME > Date: Wed Oct 30 18:43:32 2019 > DistUpgraded: Fresh install > DistroCodename: bionic > DistroVariant: ubuntu > ExtraDebuggingInterest: I just need to know a workaround > GraphicsCard: > Intel Corporation Device [8086:5a85] (rev 0b) (prog-if 00 [VGA > controller]) > Subsystem: Intel Corporation Device [8086:2212] > InstallationDate: Installed on 2019-10-26 (4 days ago) > InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 > (20190805) > MachineType: TREKSTOR Primebook C11B > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-32-generic > root=UUID=efc3c4a6-eb3c-4dc1-8a8e-0f53d786817d ro quiet splash > vt.handoff=1 > SourcePackage: xorg > Symptom: display > UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 05/03/2018 > dmi.bios.vendor: American Megatrends Inc. > dmi.bios.version: V2.1.2 > dmi.board.asset.tag: Default string > dmi.board.name: Apollolake_alk_V01 > dmi.board.vendor: TS_weibu > dmi.board.version: Default string > dmi.chassis.asset.tag: Default string > dmi.chassis.type: 31 > dmi.chassis.version: Default string > dmi.modalias: > dmi:bvnAmericanMegatrendsInc.:bvrV2.1.2:bd05/03/2018:svnTREKSTOR:pnPrimebookC11B:pvrDefaultstring:rvnTS_weibu:rnApollolake_alk_V01:rvrDefaultstring:cvn:ct31:cvrDefaultstring: > dmi.product.family: Notebook > dmi.product.name: Primebook C11B > dmi.product.sku: CFALKWW03 > dmi.product.version: Default string > dmi.sys.vendor: TREKSTOR > version.compiz: compiz N/A > version.libdrm2: libdrm2 2.4.97-1ubuntu1~18.04.1 > version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.8-0ubuntu0~18.04.3 version.libgl1-mesa-glx: libgl1-mesa-glx 19.0.8-0ubuntu0~18.04.3 version.xserver-xorg-core: xserver-xorg-core N/A > version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A > version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A > To manage notifications about this bug go to: > https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1850681/+subscriptions -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1850681 Title: TREKSTOR Primebook C11B touchpad and touchscreen not working Status in linux package in Ubuntu: Confirmed Bug description: touchpad not working, only usb-mouse is recognized. touchscreen functionality not working, but that would be rather less important. Everything else is perfectly fine. (18.04 LTS) TREKSTOR Primebook C11B Thanks :-) ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: xorg 1:7.7+19ubuntu7.1 ProcVersionSignature: Ubuntu 5.0.0-32.34~18.04.2-generic 5.0.21 Uname: Linux 5.0.0-32-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.7 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CompositorRunning: None CurrentDesktop: ubuntu:GNOME Date: Wed Oct 30 18:43:32 2019 DistUpgraded: Fresh install DistroCodename: bionic DistroVariant: ubuntu ExtraDebuggingInterest: I just need to know a workaround GraphicsCard: Intel Corporation Device [8086:5a85] (rev 0b) (prog-if 00 [VGA controller]) Subsystem: Intel Corporation Device [8086:2212] InstallationDate: Installed on 2019-10-26 (4 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) MachineType: TREKSTOR Primebook C11B ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-32-generic root=UUID=efc3c4a6-eb3c-4dc1-8a8e-0f53d786817d ro quiet splash vt.handoff=1 SourcePackage: xorg Symptom: display UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 05/03/2018 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: V2.1.2 dmi.board.asset.tag: Default string dmi.board.name: Apollolake_alk_V01 dmi.board.vendor: TS_weibu dmi.board.version: Default string dmi.chassis.asset.tag: Default string dmi.chassis.type: 31 dmi.chassis.version: Default string dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV2.1.2:bd05/03/2018:svnTREKSTOR:pnPrimebookC11B:pvrDefaultstring:rvnTS_weibu:rnApollolake_alk_V01:rvrDefaultstring:cvn:ct31:cvrDefaultstring: dmi.product.family: Notebook dmi.product.name: Primebook C11B dmi.product.sku: CFALKWW03 dmi.product.version: Default string dmi.sys.vendor: TREKSTOR version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.97-1ubuntu1~18.04.1 version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.8-0ubuntu0~18.04.3 version.libgl1-mesa-glx: libgl1-mesa-glx 19.0.8-0ubuntu0~18.04.3 version.xserver-xorg-core: xserver-xorg-core N/A version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1850681/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
