> Hello and thanks for your detailed assessment. I will keep that info, maybe something can done about this bug later
all the best - Frank Lettau - Thanks for the bug report. Your kernel log mentions some errors > regarding what looks like a Synaptics touchpad: > > [ 5.550275] i2c_hid i2c-SYNA3602:00: i2c-SYNA3602:00 supply vdd not > found, using dummy regulator > [ 5.550304] i2c_hid i2c-SYNA3602:00: Linked as a consumer to > regulator.0 > [ 5.550306] i2c_hid i2c-SYNA3602:00: i2c-SYNA3602:00 supply vddl not > found, using dummy regulator > > [ 5.568184] i2c_hid i2c-SYNA3602:00: unexpected HID descriptor > bcdVersion (0x0000) > > So this sounds like a kernel bug, or a BIOS or hardware problem. > > ** Summary changed: > > - Touchpad and touchsrceen not working > + TREKSTOR Primebook C11B touchpad and touchscreen not working > > ** Package changed: xorg (Ubuntu) => linux (Ubuntu) > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1850681 > > Title: > TREKSTOR Primebook C11B touchpad and touchscreen not working > > Status in linux package in Ubuntu: > New > > Bug description: > touchpad not working, only usb-mouse is recognized. touchscreen > functionality not working, but that would be rather less important. > Everything else is perfectly fine. (18.04 LTS) > TREKSTOR Primebook C11B > > Thanks :-) > > ProblemType: Bug > DistroRelease: Ubuntu 18.04 > Package: xorg 1:7.7+19ubuntu7.1 > ProcVersionSignature: Ubuntu 5.0.0-32.34~18.04.2-generic 5.0.21 > Uname: Linux 5.0.0-32-generic x86_64 > ApportVersion: 2.20.9-0ubuntu7.7 > Architecture: amd64 > BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' > CompositorRunning: None > CurrentDesktop: ubuntu:GNOME > Date: Wed Oct 30 18:43:32 2019 > DistUpgraded: Fresh install > DistroCodename: bionic > DistroVariant: ubuntu > ExtraDebuggingInterest: I just need to know a workaround > GraphicsCard: > Intel Corporation Device [8086:5a85] (rev 0b) (prog-if 00 [VGA > controller]) > Subsystem: Intel Corporation Device [8086:2212] > InstallationDate: Installed on 2019-10-26 (4 days ago) > InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 > (20190805) > MachineType: TREKSTOR Primebook C11B > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-32-generic > root=UUID=efc3c4a6-eb3c-4dc1-8a8e-0f53d786817d ro quiet splash > vt.handoff=1 > SourcePackage: xorg > Symptom: display > UpgradeStatus: No upgrade log present (probably fresh install) > dmi.bios.date: 05/03/2018 > dmi.bios.vendor: American Megatrends Inc. > dmi.bios.version: V2.1.2 > dmi.board.asset.tag: Default string > dmi.board.name: Apollolake_alk_V01 > dmi.board.vendor: TS_weibu > dmi.board.version: Default string > dmi.chassis.asset.tag: Default string > dmi.chassis.type: 31 > dmi.chassis.version: Default string > dmi.modalias: > dmi:bvnAmericanMegatrendsInc.:bvrV2.1.2:bd05/03/2018:svnTREKSTOR:pnPrimebookC11B:pvrDefaultstring:rvnTS_weibu:rnApollolake_alk_V01:rvrDefaultstring:cvn:ct31:cvrDefaultstring: > dmi.product.family: Notebook > dmi.product.name: Primebook C11B > dmi.product.sku: CFALKWW03 > dmi.product.version: Default string > dmi.sys.vendor: TREKSTOR > version.compiz: compiz N/A > version.libdrm2: libdrm2 2.4.97-1ubuntu1~18.04.1 > version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.8-0ubuntu0~18.04.3 > version.libgl1-mesa-glx: libgl1-mesa-glx 19.0.8-0ubuntu0~18.04.3 > version.xserver-xorg-core: xserver-xorg-core N/A > version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A > version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A > version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A > version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A > > To manage notifications about this bug go to: > https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1850681/+subscriptions > -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1850681 Title: TREKSTOR Primebook C11B touchpad and touchscreen not working Status in linux package in Ubuntu: Confirmed Bug description: touchpad not working, only usb-mouse is recognized. touchscreen functionality not working, but that would be rather less important. Everything else is perfectly fine. (18.04 LTS) TREKSTOR Primebook C11B Thanks :-) ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: xorg 1:7.7+19ubuntu7.1 ProcVersionSignature: Ubuntu 5.0.0-32.34~18.04.2-generic 5.0.21 Uname: Linux 5.0.0-32-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.7 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CompositorRunning: None CurrentDesktop: ubuntu:GNOME Date: Wed Oct 30 18:43:32 2019 DistUpgraded: Fresh install DistroCodename: bionic DistroVariant: ubuntu ExtraDebuggingInterest: I just need to know a workaround GraphicsCard: Intel Corporation Device [8086:5a85] (rev 0b) (prog-if 00 [VGA controller]) Subsystem: Intel Corporation Device [8086:2212] InstallationDate: Installed on 2019-10-26 (4 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) MachineType: TREKSTOR Primebook C11B ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-32-generic root=UUID=efc3c4a6-eb3c-4dc1-8a8e-0f53d786817d ro quiet splash vt.handoff=1 SourcePackage: xorg Symptom: display UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 05/03/2018 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: V2.1.2 dmi.board.asset.tag: Default string dmi.board.name: Apollolake_alk_V01 dmi.board.vendor: TS_weibu dmi.board.version: Default string dmi.chassis.asset.tag: Default string dmi.chassis.type: 31 dmi.chassis.version: Default string dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV2.1.2:bd05/03/2018:svnTREKSTOR:pnPrimebookC11B:pvrDefaultstring:rvnTS_weibu:rnApollolake_alk_V01:rvrDefaultstring:cvn:ct31:cvrDefaultstring: dmi.product.family: Notebook dmi.product.name: Primebook C11B dmi.product.sku: CFALKWW03 dmi.product.version: Default string dmi.sys.vendor: TREKSTOR version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.97-1ubuntu1~18.04.1 version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.8-0ubuntu0~18.04.3 version.libgl1-mesa-glx: libgl1-mesa-glx 19.0.8-0ubuntu0~18.04.3 version.xserver-xorg-core: xserver-xorg-core N/A version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1850681/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
