This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1887564 and then change the status of the bug to 'Confirmed'. If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'. This change has been made by an automated script, maintained by the Ubuntu Kernel Team. ** Changed in: linux (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1887564 Title: Laptop XPS13 can't sleep Ubuntu 16.04.6 LTS when USB3 device is/was attached. Status in linux package in Ubuntu: Incomplete Bug description: (Ubuntu 4.4.0-185.215-generic 4.4.224) If I plug a USB3 device on the USB3 port then I can't send the laptop to sleep. (this happens with audio interface UMC404HD and Gbit Ethernet Adapter Trendnet) Instead it cancels the sleep process: Jul 13 10:24:22 xps kernel: [318785.373269] video LNXVIDEO:00: Restoring backlight state Jul 13 10:24:24 xps kernel: [318785.375145] PM: Syncing filesystems ... done. Jul 13 10:24:24 xps kernel: [318785.424201] PM: Preparing system for sleep (freeze) Jul 13 10:24:24 xps kernel: [318785.424337] Freezing user space processes ... (elapsed 0.001 seconds) done. Jul 13 10:24:24 xps kernel: [318785.426132] Freezing remaining freezable tasks ... (elapsed 0.037 seconds) done. Jul 13 10:24:24 xps kernel: [318785.463699] PM: Suspending system (freeze) Jul 13 10:24:24 xps kernel: [318785.463701] Suspending console(s) (use no_console_suspend to debug) Jul 13 10:24:24 xps kernel: [318785.463921] sd 0:0:0:0: [sda] Synchronizing SCSI cache Jul 13 10:24:24 xps kernel: [318785.463971] sd 0:0:0:0: [sda] Stopping disk Jul 13 10:24:24 xps kernel: [318786.150701] dpm_run_callback(): usb_dev_suspend+0x0/0x20 returns -16 Jul 13 10:24:24 xps kernel: [318786.150716] PM: Device usb4 failed to suspend async: error -16 Jul 13 10:24:24 xps kernel: [318786.150831] PM: Some devices failed to suspend, or early wake event detected Jul 13 10:24:24 xps kernel: [318786.166836] sd 0:0:0:0: [sda] Starting disk Jul 13 10:24:24 xps kernel: [318786.254775] rtc_cmos 00:01: System wakeup disabled by ACPI Jul 13 10:24:24 xps kernel: [318786.490641] ata1: SATA link up 6.0 Gbps (SStatus 133 SControl 300) Jul 13 10:24:24 xps kernel: [318786.513275] ata1.00: configured for UDMA/133 Jul 13 10:24:24 xps kernel: [318786.942366] PM: resume of devices complete after 791.556 msecs Jul 13 10:24:24 xps kernel: [318786.942703] PM: Finishing wakeup. Jul 13 10:24:24 xps kernel: [318786.942706] Restarting tasks ... done. Jul 13 10:24:24 xps systemd[1]: systemd-suspend.service: Main process exited, code=exited, status=1/FAILURE Jul 13 10:24:24 xps kernel: [318786.967694] video LNXVIDEO:00: Restoring backlight state To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1887564/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp