Public bug reported:
I installed Ubuntu 20.04.3 LTS on a new ASUS TUF706HE-DS74 laptop alonside
Windows 10. The trackpad is recognized and functions normally in Windows and in
the BIOS UEFI interface. The trackpad has not responded at all anytime I am
running Ubuntu.
An external mouse works normally in all cases, whether plugged in before boot
up or after.
Running cat /proc/bus/input/devices resulted in no entry for the trackpad.
I also tried running sudo apt install xserver-xorg-input-synaptics and sudo apt
update, with no change.
I have rebooted with no periferals attached or with different ones attached,
and there is no difference in the devices listed when running cat
/proc/bus/input/devices. I am attaching the list generated with this report.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.11.0-27-generic 5.11.0-27.29~20.04.1
ProcVersionSignature: Ubuntu 5.11.0-27.29~20.04.1-generic 5.11.22
Uname: Linux 5.11.0-27-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.18
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Fri Sep 3 10:01:31 2021
InstallationDate: Installed on 2021-08-27 (6 days ago)
InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64
(20210209.1)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: linux-signed-hwe-5.11
UpgradeStatus: No upgrade log present (probably fresh install)
** Affects: linux-signed-hwe-5.11 (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
** Attachment added: "List of input devices and version information"
https://bugs.launchpad.net/bugs/1942627/+attachment/5522861/+files/agunn_trackpad_bug_files.zip
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Packages, which is subscribed to linux-signed-hwe-5.11 in Ubuntu.
https://bugs.launchpad.net/bugs/1942627
Title:
Internal trackpad of ASUS laptop not recognized at all by Ubuntu
Status in linux-signed-hwe-5.11 package in Ubuntu:
New
Bug description:
I installed Ubuntu 20.04.3 LTS on a new ASUS TUF706HE-DS74 laptop alonside
Windows 10. The trackpad is recognized and functions normally in Windows and in
the BIOS UEFI interface. The trackpad has not responded at all anytime I am
running Ubuntu.
An external mouse works normally in all cases, whether plugged in before boot
up or after.
Running cat /proc/bus/input/devices resulted in no entry for the trackpad.
I also tried running sudo apt install xserver-xorg-input-synaptics and sudo
apt update, with no change.
I have rebooted with no periferals attached or with different ones attached,
and there is no difference in the devices listed when running cat
/proc/bus/input/devices. I am attaching the list generated with this report.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.11.0-27-generic 5.11.0-27.29~20.04.1
ProcVersionSignature: Ubuntu 5.11.0-27.29~20.04.1-generic 5.11.22
Uname: Linux 5.11.0-27-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.18
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Fri Sep 3 10:01:31 2021
InstallationDate: Installed on 2021-08-27 (6 days ago)
InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64
(20210209.1)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: linux-signed-hwe-5.11
UpgradeStatus: No upgrade log present (probably fresh install)
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.11/+bug/1942627/+subscriptions
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