Public bug reported:
I just purchase new laptop(Asus vivobook pro 15 OLED K6500ZC 12th Gen
Intel® Core™ i5-12450H × 12) and installed the ubuntu 20.04.
Sound is not working, Please someone help me to resolve this sound
issue. it's not working in speaker as well as in earphone.
istributor ID: Ubuntu
Description: Ubuntu 20.04.5 LTS
Release: 20.04
Codename: focal
20: PCI 1f.3: 0403 Audio device
[Created at pci.386]
Unique ID: nS1_.flHmB6T1h_A
SysFS ID: /devices/pci0000:00/0000:00:1f.3
SysFS BusID: 0000:00:1f.3
Hardware Class: sound
Model: "Intel Audio device"
Vendor: pci 0x8086 "Intel Corporation"
Device: pci 0x51c8
SubVendor: pci 0x1043 "ASUSTeK Computer Inc."
SubDevice: pci 0x10d3
Revision: 0x01
Driver: "snd_hda_intel"
Driver Modules: "snd_hda_intel"
Memory Range: 0x6131288000-0x613128bfff (rw,non-prefetchable)
Memory Range: 0x6131000000-0x61310fffff (rw,non-prefetchable)
IRQ: 178 (1284 events)
Module Alias: "pci:v00008086d000051C8sv00001043sd000010D3bc04sc03i80"
Driver Info #0:
Driver Status: snd_hda_intel is active
Driver Activation Cmd: "modprobe snd_hda_intel"
Driver Info #1:
Driver Status: snd_sof_pci_intel_tgl is active
Driver Activation Cmd: "modprobe snd_sof_pci_intel_tgl"
Config Status: cfg=new, avail=yes, need=no, active=unknown
25: PCI 100.1: 0403 Audio device
[Created at pci.386]
Unique ID: NXNs.OIaaOc5y71E
Parent ID: vSkL.F0PkNYhh6H4
SysFS ID: /devices/pci0000:00/0000:00:01.0/0000:01:00.1
SysFS BusID: 0000:01:00.1
Hardware Class: sound
Model: "nVidia Audio device"
Vendor: pci 0x10de "nVidia Corporation"
Device: pci 0x2291
SubVendor: pci 0x1043 "ASUSTeK Computer Inc."
SubDevice: pci 0x131d
Revision: 0xa1
Driver: "snd_hda_intel"
Driver Modules: "snd_hda_intel"
Memory Range: 0x86080000-0x86083fff (rw,non-prefetchable)
IRQ: 17 (180 events)
Module Alias: "pci:v000010DEd00002291sv00001043sd0000131Dbc04sc03i00"
Driver Info #0:
Driver Status: snd_hda_intel is active
Driver Activation Cmd: "modprobe snd_hda_intel"
Config Status: cfg=new, avail=yes, need=no, active=unknown
Attached to: #11 (PCI bridge)
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Tags: sound
** Description changed:
I just purchase new laptop(Asus vivobook pro 15 OLED K6500ZC 12th Gen
Intel® Core™ i5-12450H × 12) and installed the ubuntu 20.04.
- Sound is not working
+ Sound is not working, Please someone help me to resolve this sound
+ issue. it's not working in speaker as well as in earphone.
- istributor ID: Ubuntu
- Description: Ubuntu 20.04.5 LTS
- Release: 20.04
- Codename: focal
+ istributor ID: Ubuntu
+ Description: Ubuntu 20.04.5 LTS
+ Release: 20.04
+ Codename: focal
-
- 20: PCI 1f.3: 0403 Audio device
+ 20: PCI 1f.3: 0403 Audio device
[Created at pci.386]
Unique ID: nS1_.flHmB6T1h_A
SysFS ID: /devices/pci0000:00/0000:00:1f.3
SysFS BusID: 0000:00:1f.3
Hardware Class: sound
Model: "Intel Audio device"
Vendor: pci 0x8086 "Intel Corporation"
- Device: pci 0x51c8
+ Device: pci 0x51c8
SubVendor: pci 0x1043 "ASUSTeK Computer Inc."
- SubDevice: pci 0x10d3
+ SubDevice: pci 0x10d3
Revision: 0x01
Driver: "snd_hda_intel"
Driver Modules: "snd_hda_intel"
Memory Range: 0x6131288000-0x613128bfff (rw,non-prefetchable)
Memory Range: 0x6131000000-0x61310fffff (rw,non-prefetchable)
IRQ: 178 (1284 events)
Module Alias: "pci:v00008086d000051C8sv00001043sd000010D3bc04sc03i80"
Driver Info #0:
Driver Status: snd_hda_intel is active
Driver Activation Cmd: "modprobe snd_hda_intel"
Driver Info #1:
Driver Status: snd_sof_pci_intel_tgl is active
Driver Activation Cmd: "modprobe snd_sof_pci_intel_tgl"
Config Status: cfg=new, avail=yes, need=no, active=unknown
25: PCI 100.1: 0403 Audio device
[Created at pci.386]
Unique ID: NXNs.OIaaOc5y71E
Parent ID: vSkL.F0PkNYhh6H4
SysFS ID: /devices/pci0000:00/0000:00:01.0/0000:01:00.1
SysFS BusID: 0000:01:00.1
Hardware Class: sound
Model: "nVidia Audio device"
Vendor: pci 0x10de "nVidia Corporation"
- Device: pci 0x2291
+ Device: pci 0x2291
SubVendor: pci 0x1043 "ASUSTeK Computer Inc."
- SubDevice: pci 0x131d
+ SubDevice: pci 0x131d
Revision: 0xa1
Driver: "snd_hda_intel"
Driver Modules: "snd_hda_intel"
Memory Range: 0x86080000-0x86083fff (rw,non-prefetchable)
IRQ: 17 (180 events)
Module Alias: "pci:v000010DEd00002291sv00001043sd0000131Dbc04sc03i00"
Driver Info #0:
Driver Status: snd_hda_intel is active
Driver Activation Cmd: "modprobe snd_hda_intel"
Config Status: cfg=new, avail=yes, need=no, active=unknown
Attached to: #11 (PCI bridge)
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https://bugs.launchpad.net/bugs/1990989
Title:
Sound Not working in Asus vivobook pro 15 OLED K6500ZC
Status in linux package in Ubuntu:
New
Bug description:
I just purchase new laptop(Asus vivobook pro 15 OLED K6500ZC 12th Gen
Intel® Core™ i5-12450H × 12) and installed the ubuntu 20.04.
Sound is not working, Please someone help me to resolve this sound
issue. it's not working in speaker as well as in earphone.
istributor ID: Ubuntu
Description: Ubuntu 20.04.5 LTS
Release: 20.04
Codename: focal
20: PCI 1f.3: 0403 Audio device
[Created at pci.386]
Unique ID: nS1_.flHmB6T1h_A
SysFS ID: /devices/pci0000:00/0000:00:1f.3
SysFS BusID: 0000:00:1f.3
Hardware Class: sound
Model: "Intel Audio device"
Vendor: pci 0x8086 "Intel Corporation"
Device: pci 0x51c8
SubVendor: pci 0x1043 "ASUSTeK Computer Inc."
SubDevice: pci 0x10d3
Revision: 0x01
Driver: "snd_hda_intel"
Driver Modules: "snd_hda_intel"
Memory Range: 0x6131288000-0x613128bfff (rw,non-prefetchable)
Memory Range: 0x6131000000-0x61310fffff (rw,non-prefetchable)
IRQ: 178 (1284 events)
Module Alias: "pci:v00008086d000051C8sv00001043sd000010D3bc04sc03i80"
Driver Info #0:
Driver Status: snd_hda_intel is active
Driver Activation Cmd: "modprobe snd_hda_intel"
Driver Info #1:
Driver Status: snd_sof_pci_intel_tgl is active
Driver Activation Cmd: "modprobe snd_sof_pci_intel_tgl"
Config Status: cfg=new, avail=yes, need=no, active=unknown
25: PCI 100.1: 0403 Audio device
[Created at pci.386]
Unique ID: NXNs.OIaaOc5y71E
Parent ID: vSkL.F0PkNYhh6H4
SysFS ID: /devices/pci0000:00/0000:00:01.0/0000:01:00.1
SysFS BusID: 0000:01:00.1
Hardware Class: sound
Model: "nVidia Audio device"
Vendor: pci 0x10de "nVidia Corporation"
Device: pci 0x2291
SubVendor: pci 0x1043 "ASUSTeK Computer Inc."
SubDevice: pci 0x131d
Revision: 0xa1
Driver: "snd_hda_intel"
Driver Modules: "snd_hda_intel"
Memory Range: 0x86080000-0x86083fff (rw,non-prefetchable)
IRQ: 17 (180 events)
Module Alias: "pci:v000010DEd00002291sv00001043sd0000131Dbc04sc03i00"
Driver Info #0:
Driver Status: snd_hda_intel is active
Driver Activation Cmd: "modprobe snd_hda_intel"
Config Status: cfg=new, avail=yes, need=no, active=unknown
Attached to: #11 (PCI bridge)
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