This bug is missing log files that will aid in diagnosing the problem.
While running an Ubuntu kernel (not a mainline or third-party kernel)
please enter the following command in a terminal window:
apport-collect 1990989
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable
to run this command, please add a comment stating that fact and change
the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the
Ubuntu Kernel Team.
** Changed in: linux (Ubuntu)
Status: New => Incomplete
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1990989
Title:
Sound Not working in Asus vivobook pro 15 OLED K6500ZC
Status in linux package in Ubuntu:
Incomplete
Bug description:
I just purchase new laptop(Asus vivobook pro 15 OLED K6500ZC 12th Gen
Intel® Core™ i5-12450H × 12) and installed the ubuntu 20.04.
Sound is not working, Please someone help me to resolve this sound
issue. it's not working in speaker as well as in earphone.
istributor ID: Ubuntu
Description: Ubuntu 20.04.5 LTS
Release: 20.04
Codename: focal
20: PCI 1f.3: 0403 Audio device
[Created at pci.386]
Unique ID: nS1_.flHmB6T1h_A
SysFS ID: /devices/pci0000:00/0000:00:1f.3
SysFS BusID: 0000:00:1f.3
Hardware Class: sound
Model: "Intel Audio device"
Vendor: pci 0x8086 "Intel Corporation"
Device: pci 0x51c8
SubVendor: pci 0x1043 "ASUSTeK Computer Inc."
SubDevice: pci 0x10d3
Revision: 0x01
Driver: "snd_hda_intel"
Driver Modules: "snd_hda_intel"
Memory Range: 0x6131288000-0x613128bfff (rw,non-prefetchable)
Memory Range: 0x6131000000-0x61310fffff (rw,non-prefetchable)
IRQ: 178 (1284 events)
Module Alias: "pci:v00008086d000051C8sv00001043sd000010D3bc04sc03i80"
Driver Info #0:
Driver Status: snd_hda_intel is active
Driver Activation Cmd: "modprobe snd_hda_intel"
Driver Info #1:
Driver Status: snd_sof_pci_intel_tgl is active
Driver Activation Cmd: "modprobe snd_sof_pci_intel_tgl"
Config Status: cfg=new, avail=yes, need=no, active=unknown
25: PCI 100.1: 0403 Audio device
[Created at pci.386]
Unique ID: NXNs.OIaaOc5y71E
Parent ID: vSkL.F0PkNYhh6H4
SysFS ID: /devices/pci0000:00/0000:00:01.0/0000:01:00.1
SysFS BusID: 0000:01:00.1
Hardware Class: sound
Model: "nVidia Audio device"
Vendor: pci 0x10de "nVidia Corporation"
Device: pci 0x2291
SubVendor: pci 0x1043 "ASUSTeK Computer Inc."
SubDevice: pci 0x131d
Revision: 0xa1
Driver: "snd_hda_intel"
Driver Modules: "snd_hda_intel"
Memory Range: 0x86080000-0x86083fff (rw,non-prefetchable)
IRQ: 17 (180 events)
Module Alias: "pci:v000010DEd00002291sv00001043sd0000131Dbc04sc03i00"
Driver Info #0:
Driver Status: snd_hda_intel is active
Driver Activation Cmd: "modprobe snd_hda_intel"
Config Status: cfg=new, avail=yes, need=no, active=unknown
Attached to: #11 (PCI bridge)
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.24
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: jay 1612 F.... pulseaudio
/dev/snd/controlC1: jay 1612 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2022-09-26 (0 days ago)
InstallationMedia: Ubuntu 20.04.5 LTS "Focal Fossa" - Release amd64 (20220831)
MachineType: ASUSTeK COMPUTER INC. Vivobook_ASUSLaptop K6500ZC_K6500ZC
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-48-generic
root=UUID=534ba819-b920-4f04-96f9-7e3c48cddcb4 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.15.0-48.54~20.04.1-generic 5.15.53
RelatedPackageVersions:
linux-restricted-modules-5.15.0-48-generic N/A
linux-backports-modules-5.15.0-48-generic N/A
linux-firmware 1.187.33
Tags: focal
Uname: Linux 5.15.0-48-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 07/05/2022
dmi.bios.release: 5.25
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: K6500ZC.300
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: K6500ZC
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrK6500ZC.300:bd07/05/2022:br5.25:svnASUSTeKCOMPUTERINC.:pnVivobook_ASUSLaptopK6500ZC_K6500ZC:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK6500ZC:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: Vivobook
dmi.product.name: Vivobook_ASUSLaptop K6500ZC_K6500ZC
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1990989/+subscriptions
--
Mailing list: https://launchpad.net/~kernel-packages
Post to : [email protected]
Unsubscribe : https://launchpad.net/~kernel-packages
More help : https://help.launchpad.net/ListHelp
