*1 Position: PeopleSoft HRMS SME* Location: Pleasanton, CA
Duration: Long-term Please send Matching Profiles with cont information send to [email protected] Need PeopleSoft HRMS Subject Matter Expertise ( SME ) - 8+ years' proven experience with systems/process analysis in Oracle/PeopleSoft ERP implementations in the Finance Domain. BA or BS in business, health care or related field. - Must Requirements: Understand a wide range health care processes and business expertise including knowledge of healthcare issues, workflows, applications, policies, and standards. - Minimum of 8 years of Oracle/PeopleSoft ERP. Proven ability to access and analyze customer requests; advanced level software knowledge in software tools such as Captivate, Excel, Access, etc.; critical-thinking and analysis skills; proven history of exceptional customer service; advanced level communications and organizational skills. - Prefer consultants with 2+ years of healthcare experience. o Consults with regional and national customers; activities include sponsorship of requested functionality from triage and documentation through development, testing, training and deployment of approved requests; may include field visits with user groups, work with governance bodies and survey/feedback monitoring and analysis for all systems and applications releases related to project assignments - Gathering, Analyzing and Identifying: - Collects and researches specific client requirements for projects; identifies and documents functional requirements; gathers workflow data and basic system specifications - Creation and Distribution for Review: - Creates solution requirements and distributes working drafts for review and final team approval - Creates Service Level Agreement and maintains changes to SLA documents - Providing Recommendations: - Provides recommendations around functional design and configurations - Provides input on exit criteria used for business process re-engineering, functional and process design - Review and Approval: - Reviews and approves use cases, business requirements, test cases, training materials, and support requirements - Minimum Requirements: - 8+ years' proven experience with systems/process analysis in Oracle/PeopleSoft ERP implementations in the HR and Finance Domain - BA or BS in business, health care or related field - Must Requirements: - Understand a wide range health care processes and business expertise including knowledge of healthcare issues, workflows, applications, policies, and standards. - Minimum of 8 years of Oracle/PeopleSoft ERP - Proven ability to access and analyze customer requests; advanced level software knowledge in software tools such as Captivate, Excel, Access, etc.; critical-thinking and analysis skills; proven history of exceptional customer service; advanced level communications and organizational skills - Prefer consultants with 2+ years of healthcare experience. * * *SME 2* Pega System Job Description/ Responsibilities: • Development activities such as applications configuration and coding to meet client/user specifications, conducting non-routine maintenance activities and guiding lower-level teammates. • Design and develop complex CRM application interfaces with Mainframe, web and client server based legacy systems. • Analyze current work flow and recommend optimization as we build new application / releases to cater to MSCC business users • Work closely with business partners to understand their changing needs and make appropriate recommendations to project scope and approach • Establish work breakdown structure and work plan related to development activities and manage day-to-day activities involving development team per the established work plan • Communicate project status effectively on a periodic basis. • Identify and manage risks and issues, including the development and implementation of appropriate mitigation actions. • Use business and technical knowledge to conduct highest level analyses regarding program/application/system and making strategic recommendations to management. • Estimate project requirements internally and externally (internal staffing, client and vendor resources, etc.) • Troubleshoot technical problems and conduct analyses for efficient program/ application solutions which support client business processes and functional requirements. Basic Qualifications and skills • Bachelors degree in Computer Science or equivalent experience • 4 - 6 years experience in the design and development of complex applications. (Preferably in the Contact Centers) • Advanced knowledge (broad expertise or unique knowledge) of policies, practices and systems • Strong understanding of Software Development Lifecycles • Experience with Pega PRPC/CPM tool • Strong written, oral communication, analytical, organizational and interpersonal skills • Must have a positive attitude and the ability to work and communicate with clients, other IT staff, vendors, external partners, System Integrators etc. • Ability to maintain standards, prioritize project work to meet customer’s needs. • Experience in implementing CRM, BPM and other Contact Center application systems (i.e. Pegasystems, Chordiant). • Ability to perform software design and development experience to include RAD, RUP, CVM framework. • Must have experience in designing/developing SOAP based web services, amber point proxy configuration, J2EE architecture, JSP, Java Script, and CSS. • Excellent analytical, interpersonal, written and verbal communication RPM/ClickStaff Time Entry RPM Time Entry * * *Thanks & Regards,* *Sam* *305-735-2361* *[email protected]* -- You received this message because you are subscribed to the Google Groups "KNOW.IT" group. 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